Retail Customer Experience Specialist

Pencor Construction

Customer Experience Specialist supporting Pennsylvania customers with Blue Ridge internet, mobile, phone, and video services. Resolving billing and technical issues, processing payments, and recommending tailored products across phone and retail interactions.

Posted 8/17/2026full-timeLehighton • Pennsylvania • 🇺🇸 United StatesMid-LevelSenior💰 $17 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service and sales skills, effectively communicating product features and benefits while resolving inquiries and complaints. Proficient in multitasking and adapting to a fast-paced environment, with a focus on first-interaction resolution and customer satisfaction.

Highest-signal resume keywords

Customer Service ExperienceSales SkillsMicrosoft Office ProficiencyExcellent Communication SkillsBilingual Spanish

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer SupportTroubleshootingPayment ProcessingProduct RecommendationsAccount Management

Soft Skills

Active ListeningEmpathyProblem-SolvingTeam CollaborationDependability

Tools & Technologies

Microsoft OfficeOutlook

Certifications & Qualifications

High School Diploma or G.E.D.Valid PA Driver's License

Industry Keywords

Billing SupportCustomer RetentionSelf-Service OptionsFast-Paced EnvironmentLocal Office Operations

About the role

Key responsibilities & impact

Provide support to Blue Ridge customers for billing, troubleshooting, retention, and sales interactions
Troubleshoot and resolve technical problems and general account inquiries in a single customer interaction
Communicate information and directions to customers in an organized and concise manner
Educate customers about product and service features and benefits, and promote self-service options
Recommend products and solutions through upgrades, self-installs, and equipment swaps
Track and process payments, provide receipts, and complete cash and check deposits
Act as a product consultant and make recommendations based on customer needs and interests
Identify buying signals, ask for the sale, and reinforce value to existing customers
Explain account information with a focus on first-interaction resolution
Resolve customer complaints and concerns through active listening, empathy, professionalism, and problem-solving
Provide equipment boxes to customers
Inspect the store’s physical appearance to ensure it is clean and well-stocked
Perform other duties as assigned

Requirements

What you’ll need

Established residency in Pennsylvania
High School Diploma or G.E.D.
Valid PA Driver's License and good driving record
Must be able to lift and carry up to 30 lbs
Must have a high-speed data connection with a minimum of 400 Mbps download during training
Must have a quiet, dedicated office workspace during training
Previous customer service and/or sales experience a plus
Strong computer skills, including Microsoft Office programs and Outlook
Excellent oral and written communication skills
Willingness to work as part of a team
Ability to build positive rapport quickly with customers
Ability to multitask in a fast-paced environment while adapting to changes
Ability to perform duties while adhering to company policies and procedures
Ability to create solutions and implement innovative changes
Ability to regularly work in the local Blue Ridge Communications office as scheduled
Ability to travel to the Lehighton Call Center for training/as needed
Bilingual Spanish a plus
Dependability and ability to work overtime if needed

Benefits

Comp & perks

Work-from-home equipment provided by Blue Ridge
Weekly coaching with a dedicated leader
Continuous training opportunities
Health insurance package for full-time employees
Paid time off
Tuition reimbursement
Employee referral program
Overtime opportunities if needed