Retail Customer Experience Specialist

Pencor Construction

Customer Experience Specialist supporting billing, troubleshooting, retention, and sales for Blue Ridge’s Pennsylvania telecommunications customers. Serving customers by phone and at retail counters in a hybrid office/home role.

Posted 8/17/2026full-timeGilbert • Pennsylvania • 🇺🇸 United StatesMid-LevelSenior💰 $17 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service and sales skills, with the ability to troubleshoot technical issues and provide effective solutions. Proficient in communication and relationship-building, ensuring customer satisfaction and retention.

Highest-signal resume keywords

Customer Service ExperienceSales SkillsTechnical TroubleshootingMicrosoft Office ProficiencyBilingual Spanish

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical TroubleshootingSales TechniquesPayment ProcessingProduct KnowledgeMultitaskingProblem-SolvingAccount ManagementCustomer EducationCash HandlingEquipment Handling

Soft Skills

Active ListeningEmpathyProfessionalismTeam CollaborationDependability

Tools & Technologies

Microsoft OfficeOutlookHigh-Speed Internet

Certifications & Qualifications

High School Diploma or G.E.D.Valid PA Driver's License

Industry Keywords

Customer RetentionSelf-Service OptionsBrand AmbassadorFirst-Interaction ResolutionFast-Paced Environment

About the role

Key responsibilities & impact

Provide support to Blue Ridge customers for billing, troubleshooting, retention, and sales interactions
Troubleshoot and resolve technical problems and general account inquiries in a single customer interaction
Communicate information and directions to customers in an organized and concise manner
Educate customers about product and service features and benefits
Promote self-service options
Recommend product solutions through upgrades, self-installs, and equipment swaps
Track and process payments, provide receipts, and complete cash and check deposits
Act as a product consultant and make recommendations based on customer needs and interests
Identify buying signals, ask for the sale, and reinforce value to existing customers
Explain account information with a focus on first-interaction resolution
Resolve complaints and concerns through active listening, empathy, professionalism, and problem-solving
Provide 30-pound equipment boxes to customers
Inspect the store to ensure it is clean and well-stocked
Work as a brand ambassador by assisting customers by phone and at the retail counter
Perform other duties as assigned

Requirements

What you’ll need

Established residency in Pennsylvania
High School Diploma or G.E.D.
Valid PA Driver's License and good driving record
Previous customer service and/or sales experience is a plus
Strong computer skills, including Microsoft Office programs and Outlook
Excellent oral and written communication skills
Willingness to work as part of a team
Bilingual Spanish is a plus
Ability to build positive rapport quickly with customers
Ability to multitask in a fast-paced environment while adapting to changes
Ability to perform duties while adhering to company policies and procedures
Ability to create solutions and implement innovative changes
Ability to lift and carry up to 30 lbs
Ability to regularly work in the local BRC office as scheduled
Ability to travel to the Lehighton Call Center for training/as needed
High-speed data connection with a minimum of 400 Mbps download
Quiet, dedicated office space for work-from-home training
Dependability and ability to work overtime if needed

Benefits

Comp & perks

Work-from-home equipment provided by Blue Ridge
Weekly coaching with a dedicated leader
Continuous training opportunities
Learning and growth opportunities
Health insurance package for full-time employees
Paid time off
Tuition reimbursement
Employee referral program
Overtime opportunity if needed