Retail Customer Experience Specialist

Pencor Construction

Customer Experience Specialist supporting Blue Ridge Communications’ broadband, mobile, phone, and video customers. Handling billing, troubleshooting, sales, payments, and retail-counter service in Pennsylvania.

Posted 8/10/2026full-timeStroudsburg • Pennsylvania • 🇺🇸 United StatesMid-LevelSenior💰 $17 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service and sales skills, effectively communicating product features and benefits while resolving inquiries and complaints. Proficient in utilizing technology and tools to enhance customer interactions and promote self-service options.

Highest-signal resume keywords

Customer Service ExperienceSales SkillsMicrosoft Office ProficiencyBilingual SpanishProblem-Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Billing SupportTechnical TroubleshootingPayment ProcessingProduct RecommendationsAccount Management

Soft Skills

Excellent CommunicationActive ListeningEmpathyTeam CollaborationDependability

Tools & Technologies

Microsoft Office ProgramsOutlookHigh-Speed Data Connection

Certifications & Qualifications

High School Diploma or G.E.D.Valid PA Driver's License

Industry Keywords

Customer RetentionSelf-Service OptionsBrand AmbassadorFast-Paced EnvironmentFirst-Interaction Resolution

About the role

Key responsibilities & impact

Provide support to Blue Ridge customers for billing, troubleshooting, retention, and sales interactions
Troubleshoot and resolve technical problems and general account inquiries in a single customer interaction
Communicate information and directions to customers in an organized and concise manner
Educate customers about product and service features and benefits
Promote self-service options to improve customer experience
Recommend products and solutions through upgrades, self-installs, and equipment swaps
Track and process payments, provide receipts, and complete cash and check deposits
Act as a product consultant and make recommendations based on customer needs and interests
Identify buying signals, ask for the sale, reinforce value, and deliver high-quality interactions
Explain account information with a focus on first-interaction resolution
Resolve customer complaints and concerns through active listening, empathy, professionalism, and problem-solving
Provide customers with equipment boxes
Inspect the store’s physical appearance to ensure it is clean and well-stocked
Work as a brand ambassador over the phone and at the retail counter
Perform other duties as assigned

Requirements

What you’ll need

Established residency in Pennsylvania
High School Diploma or G.E.D.
Valid PA Driver's License and good driving record
Must be able to lift and carry up to 30lbs
Ability to regularly work in the local Blue Ridge Communications office as scheduled
Ability to travel to the Lehighton Call Center for training/as needed
High-Speed Data Connection with a minimum of 400 Mbps download
Quiet, dedicated office space for working during training
Previous Customer Service and/or Sales Experience a plus
Strong computer skills, including Microsoft Office Programs and Outlook
Excellent communications skills – oral and written
Willingness to work as part of a team
Bilingual Spanish a plus
Ability to build positive rapport quickly with customers
Ability to multitask in a fast-paced environment while adapting to changes
Ability to perform duties while adhering to company policies and procedures
Ability to create solutions and implement changes which display innovation
Dependability and ability to work overtime if needed
Ability to work assigned Sunday–Thursday, 8AM–5PM shift

Benefits

Comp & perks

Work-from-home equipment provided by Blue Ridge
Weekly coaching with a dedicated leader
Continuous training opportunities
Learning and growth opportunities
Health insurance package for full-time employees
Paid time off
Tuition reimbursement
Employee referral program
Overtime opportunities if needed