Retail Customer Experience Specialist

Pencor Construction

Customer Experience Specialist supporting Northeastern Pennsylvania customers of Blue Ridge internet, mobile, phone, and video services. Resolving accounts, troubleshooting issues, processing payments, and recommending tailored telecom solutions in retail and phone interactions.

Posted 8/10/2026full-timeHawley • Pennsylvania • 🇺🇸 United StatesMid-LevelSenior💰 $17 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service and sales skills, with the ability to troubleshoot technical issues and provide effective solutions. Proficient in communication, multitasking, and building rapport with customers while adhering to company policies.

Highest-signal resume keywords

Customer Service ExperienceSales ExperienceStrong Computer SkillsExcellent Communication SkillsBilingual Spanish

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingPayment ProcessingProduct RecommendationsAccount ManagementSelf-Service Promotion

Soft Skills

Active ListeningEmpathyProblem-SolvingDependabilityTeam Collaboration

Tools & Technologies

Microsoft OfficeOutlook

Certifications & Qualifications

High School Diploma or G.E.DValid PA Driver's License

Industry Keywords

Customer InteractionBrand AmbassadorFast-Paced EnvironmentFirst-Interaction ResolutionEquipment Handling

About the role

Key responsibilities & impact

Provide support to Blue Ridge customers for billing, troubleshooting, retention, and sales interactions
Troubleshoot and resolve technical problems and account inquiries in a single customer interaction
Communicate information and directions to customers in an organized and concise manner
Educate customers about product and service features and benefits
Promote self-service options to improve customer experience
Recommend products and solutions through upgrades, self-installs, and equipment swaps
Track and process payments, provide receipts, and complete cash and check deposits
Act as a product consultant and make recommendations based on customer needs and interests
Identify buying signals, ask for the sale, and reinforce value to existing customers
Explain account information with a focus on first-interaction resolution
Resolve customer complaints and concerns through active listening, empathy, professionalism, and problem-solving
Provide customers with equipment boxes weighing up to 30 pounds
Inspect the store’s physical appearance to ensure it is clean and well-stocked
Work as a brand ambassador over the phone and at the retail counter
Perform other duties as assigned

Requirements

What you’ll need

Established residency in Pennsylvania
High School Diploma or G.E.D
Valid PA Driver's License and good driving record
Previous Customer Service and/or Sales Experience a plus
Strong Computer Skills, including Microsoft Office Programs and Outlook
Excellent Communications Skills – Oral and Written
Willingness to work as part of a team
Bilingual Spanish a plus
Ability to build positive rapport quickly with customers
Ability to multitask in a fast-paced environment while adapting to changes
Ability to perform duties while adhering to company policies and procedures
Ability to create solutions and implement changes which display innovation
Ability to lift and carry up to 30lbs
Ability to regularly work in your local BRC office as scheduled
Ability to travel to the Lehighton Call Center for training / as needed
Must have a high-speed data connection with a minimum of 400 Mbps download
Must have a quiet, dedicated office space during training
Dependability and ability to work overtime if needed
Ability to work the Sunday-Thursday, 8AM-5PM shift

Benefits

Comp & perks

Health insurance package for full-time employees
Paid time off
Tuition reimbursement
Employee referral program
Weekly coaching with a dedicated leader
Continuous training opportunities
Work-from-home equipment provided by Blue Ridge