Network Support Specialist – Tier 2

Pencor Construction

Network Support Specialist monitoring and resolving MPLS, router, switch, and access-device issues for Pennsylvania telecom provider PenTeleData. Troubleshooting outages, supporting customers, and coordinating escalations in the Network Control Center.

Posted 8/5/2026full-timePalmerton • Pennsylvania • 🇺🇸 United StatesJuniorMid-Level💰 $41,600 - $45,760 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in troubleshooting and resolving network service outages, with a strong foundation in TCP/IP, routing protocols, and Cisco products. Exceptional communication and customer service skills are essential for interfacing with clients and coordinating with service providers.

Highest-signal resume keywords

Cisco Certified Network Associate (CCNA)TCP/IP TroubleshootingRouting Protocol KnowledgeCustomer Service SkillsNetwork Problem Resolution

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

TCP/IPRouting ProtocolsCisco ProductsVoIP KnowledgeDOCSIS Cable ModemDSL NetworksNetwork Troubleshooting ToolsFirewall InteroperabilitySwitch InteroperabilityTechnical Support Escalation

Soft Skills

Exceptional Customer Service SkillsOral Communication SkillsWritten Communication SkillsProblem-Solving SkillsAttention to Detail

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft Outlook

Certifications & Qualifications

Cisco Certified Network Associate (CCNA)

Industry Keywords

Network Service OutagesElectronics IndustryCommunications IndustryComputer NetworkingField Service Coordination

Tech Stack

Tools & technologies

TCP/IPVoIP

About the role

Key responsibilities & impact

Monitor and respond to core and customer network service outages and issues through resolution
Coordinate with service providers, vendors, partners, and field service personnel to troubleshoot and resolve outages
Investigate, mitigate, and block potential attacks that may cause network service outages
Interface directly with commercial customers to troubleshoot and resolve problems
Receive and resolve complex network problem escalations from Technical Support
Support, troubleshoot, and resolve issues in managed customer networks
Use escalation standards and judgment to quickly resolve service outages
Communicate network health to customers and employees
Escalate complex issues to engineering and other departments
Receive and investigate service outage escalations and issues from other departments
Process subpoenas for law enforcement agencies, potentially including court appearances
Perform other duties as assigned

Requirements

What you’ll need

Associate's Degree in Electrical Engineering, Computer Science, or Telecommunications, or a minimum of 2 years' experience in the electronics, communications, computer, or networking industry
Established residency in Pennsylvania
Valid Pennsylvania driver's license and good driving record
Cisco Certified Network Associate (CCNA)
Knowledge and experience with Cisco products
General knowledge of routing protocols
Comprehensive understanding of TCP/IP and troubleshooting tools
Understanding of router, firewall, and switch interoperability
Some knowledge of VoIP and Call Centers (ACD)
Some knowledge of DOCSIS cable modem and DSL networks
Exceptional customer service skills
Exceptional oral and written communication skills
Excellent problem-solving skills
Attention to detail
Ability to use Microsoft Word, Excel, and Outlook
Ability to work varied hours and shifts for coverage, call-offs, or emergencies
Ability to be on-call during off-work hours

Benefits

Comp & perks

Hybrid work arrangement after training, with work from home potentially allowable 2 days per week
Equal Opportunity Employer