Customer Experience Trainer

Pencor Construction

Customer Experience Trainer responsible for onboarding and training of customer-facing teams at Blue Ridge Communications. Deliver engaging training and support employees in a hybrid work environment.

Posted 7/5/2026full-timeLehighton • Pennsylvania • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Deliver engaging training sessions using a variety of formats, including classroom, virtual, one-on-one, and blended learning approaches
Facilitate onboarding programs and support new hires through early-stage customer interactions
Foster a positive, inclusive, and engaging learning environment that encourages participation and growth
Assess learner performance and provide ongoing coaching, feedback, and remedial training as needed
Collaborate with leadership to ensure seamless transition from training to live operations
Maintain and update training materials, manuals, job aids, and LMS content
Track, document, and report trainee progress, feedback, and performance trends
Partner with cross-functional teams to support the rollout of new tools, processes, products, or policies
Conduct live observations and participate in quality monitoring to identify coaching and training opportunities
Lead retraining and upskilling initiatives to address performance gaps
Support administrative training functions, including scheduling sessions, preparing materials, and maintaining training tools and systems
Serve as a cultural ambassador by modeling company values and promoting an exceptional employee and customer experience

Requirements

What you’ll need

High School Diploma or GED required
Minimum of 6 months of experience in customer service, telecommunications, or a related customer experience environment
Established residency in Pennsylvania
Valid PA Driver’s License with a good driving record
Experience in training, facilitation, coaching, or team leadership preferred
Technical Skills: Experience with contact center and CX platforms (e.g., Five9, Calabrio, Zendesk or similar tools)
Familiarity with Learning Management Systems (Litmos preferred)
Experience with project management tools (Basecamp preferred)
Proficiency in Microsoft Office 365 Suite (Excel, Word, PowerPoint, SharePoint)

Benefits

Comp & perks

Flex Shift: Monday-Friday, 8AM-5PM (other hours as needed)
Flexible work arrangements

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Training FacilitationCoachingPerformance AssessmentOnboarding ProgramsProject Management

Soft Skills

CommunicationCollaborationEngagementInclusivityCultural Ambassadorship

Certifications

High School DiplomaGED