Sales & Retention Supervisor

Pencor Construction

Sales & Retention Supervisor at Blue Ridge Communications. Leading and developing customer service team in a hybrid work environment based in Pennsylvania.

Posted 6/26/2026full-timeLehighton • Pennsylvania • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Lead, coach, and develop a team of Sales & Retention agents to achieve performance goals
Drive team performance against key metrics, including sales conversion, customer retention, quality, accuracy, and productivity
Conduct regular coaching sessions, performance reviews, and team huddles to reinforce goals and improve outcomes
Analyze performance data and reporting to identify trends, gaps, and opportunities for improvement
Collaborate with peer leaders and cross-functional teams to develop and implement process improvements and best practices
Partner with the Sales Coordinator and leadership to share trends and ensure alignment in sales strategies, messaging, and incentive programs
Support escalated customer interactions by providing guidance and resolution strategies
Foster a positive, engaging, and accountable team culture aligned with company values
Ensure consistent application of policies, procedures, and brand standards across all customer interactions
Assist with workforce planning, scheduling, and operational needs as required
Contribute to the development of documentation, reporting, and process improvements
Provide backup leadership support for Customer Care and Digital Support teams as needed
Travel to company locations as required to support team and business needs

Requirements

What you’ll need

High School Diploma or GED
Pennsylvania residency required
Valid PA Driver’s License with a good driving record
Minimum of 1 year of experience in telecommunications, customer service, or sales environment
Prior leadership or supervisory experience preferred
Experience in inbound and/or outbound sales strongly preferred
Proficiency in Microsoft Office 365 Suite (Excel, Word, PowerPoint)
Experience with customer account and billing systems (e.g., ICOMS/GUI or similar platforms)
Familiarity with internal tools, applications, and service platforms preferred (Basecamp, Slack)
Ability to quickly learn and adapt to new systems and technologies

Benefits

Comp & perks

Hybrid work-from-home opportunity
Equal Opportunity Employer
Positive culture focused on delivering exceptional customer experiences

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

sales conversioncustomer retentionperformance analysiscoachingprocess improvementworkforce planningschedulingMicrosoft Office 365customer account systemsbilling systems

Soft Skills

leadershipteam developmentcommunicationcollaborationproblem-solvingengagementaccountabilityadaptabilitycoachingperformance management

Certifications

High School DiplomaGEDvalid PA Driver’s License