Retail Customer Experience Specialist

Pencor Construction

Hybrid Customer Experience Specialist assisting customers with inquiries and retail support at Blue Ridge Communications. Focused on delivering a pleasant customer experience and providing technical support as needed.

Posted 5/14/2026full-timeEphrata • Pennsylvania • 🇺🇸 United StatesMid-LevelSenior💰 $17 per hourWebsite

About the role

Key responsibilities & impact

Providing support to Blue Ridge customers for billing, troubleshooting, retention and sales interactions
Troubleshooting and resolving technical problems and other general account inquiries in a single customer interaction to maximize the customer experience
Communicate information and directions to the customer in an organized and concise manner
Educating customers about the features and benefits of our products and services and consistently promoting self-service options to improve customer experience
Right fitting our products to customers as solutions through upgrades, self-installs, and/or swapping out equipment
Ensuring proper cash handling procedures are implemented through tracking and processing payments, providing receipts with each transaction and completing cash and check deposits
Acting as a product consultant, communicating product features and benefits and making recommendations based on the customers’ needs/interests
Identify buying signals, ask for the sale, reinforce current value to existing customers and deliver a high-quality interaction
Explaining account information to customers with a focus on first interaction resolution
Resolving customer complaints/concerns through active listening, empathy, professionalism and problem-solving
Providing equipment boxes to customers (30lb boxes)
Inspecting the store’s physical appearance to make sure it’s clean and well-stocked at all times
Other duties as assigned

Requirements

What you’ll need

High School Diploma or G.E.D
Established residency in Pennsylvania
Valid PA Driver's License and good driving record
Previous Customer Service and/or Sales Experience a plus
Strong Computer Skills, including Microsoft Office Programs and Outlook
Excellent Communications Skills – Oral and Written
Willingness to work as part of a team
Bilingual Spanish a plus
Ability to build positive rapport quickly with customers
Ability to multitask in a fast-paced environment while adapting to changes
Ability to perform duties while adhering to company policies and procedures
Ability to create solutions and implement changes which display innovation
Ability to lift and carry up to 30lbs
Ability to regularly work in your local BRC office as scheduled
Ability to travel to our Lehighton Call Center for training / as needed

Benefits

Comp & perks

Health insurance
Paid time off
Tuition reimbursement
Employee referral program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer servicesales experiencetroubleshootingcash handlingMicrosoft OfficeOutlookbilingual Spanishproblem-solvingmultitaskinglifting 30lbs

Soft Skills

communication skillsactive listeningempathyprofessionalismteamworkrapport buildingadaptabilityinnovationorganizationcustomer experience

Certifications

High School DiplomaG.E.Dvalid PA Driver's License