Retail Customer Experience Specialist

Pencor Construction

Hybrid Customer Experience Specialist providing customer support in retail and over the phone. Delivering a pleasant experience and assisting in troubleshooting for Blue Ridge Communications' customers.

Posted 5/14/2026full-timeMansfield • Pennsylvania • 🇺🇸 United StatesMid-LevelSenior💰 $17 per hourWebsite

About the role

Key responsibilities & impact

Providing support to Blue Ridge customers for billing, troubleshooting, retention and sales interactions
Troubleshooting and resolving technical problems and other general account inquiries in a single customer interaction to maximize the customer experience; Communicate information and directions to the customer in an organized and concise manner
Educating customers about the features and benefits of our products and services and consistently promoting self-service options to improve customer experience
Right fitting our products to customers as solutions through upgrades, self-installs, and/or swapping out equipment
Ensuring proper cash handling procedures are implemented through tracking and processing payments, providing receipts with each transaction and completing cash and check deposits
Acting as a product consultant, communicating product features and benefits and making recommendations based on the customers’ needs/interests; Identify buying signals, ask for the sale, reinforce current value to existing customers and deliver a high-quality interaction
Explaining account information to customers with a focus on first interaction resolution
Resolving customer complaints/concerns through active listening, empathy, professionalism and problem-solving
Providing equipment boxes to customers (30lb boxes)
Inspecting the store’s physical appearance to make sure it’s clean and well-stocked at all times
Other duties as assigned

Requirements

What you’ll need

High School Diploma or G.E.D
Established residency in Pennsylvania
Valid PA Driver's License and good driving record
Previous Customer Service and/or Sales Experience a plus
Strong Computer Skills, including Microsoft Office Programs and Outlook
Excellent Communications Skills – Oral and Written
Willingness to work as part of a team
Bilingual Spanish a plus
Ability to build positive rapport quickly with customers
Ability to multitask in a fast-paced environment while adapting to changes
Ability to create solutions and implement changes which display innovation

Benefits

Comp & perks

Impressive health insurance package to full-time employees
Paid time off
Tuition reimbursement
Employee referral program

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer servicesales experiencetroubleshootingcash handlingproblem-solvingmultitaskingbilingual SpanishMicrosoft OfficeOutlook

Soft Skills

communication skillsactive listeningempathyprofessionalismteamworkrapport buildingadaptabilityinnovation

Certifications

High School DiplomaG.E.Dvalid PA Driver's License