Managing and supporting the CRM systems platform
Providing ongoing assistance to our 300+ user organization
User management, system configuration and handling user support through Help Desk Cases
Developing custom objects, fields, workflows and validation rules
Set up automation to streamline tasks
Creating and maintaining clear documentation to support users and internal teams
Collaborating with colleagues to understand, analyze and improve CRM systems with third-party tools or systems
Communicating with consultants and/or vendors when necessary
Other duties as assigned

Requirements

Established residency in Pennsylvania
H.S. Diploma or G.E.D.
Salesforce Administrator Certification
Minimum 2 year experience as a CRM Systems Administrator
Salesforce Proficency- Sales Cloud, Service Cloud, Field Service+, Shield, Own Backup
Experience with any additional CRM products a plus
Experience with CPQ (Configure, Price, Quote)
Experience with Conga Document Automation (Composer, Sign)
Proficiency with Agile Project Management / JIRA
Proficiency with DocuSign eSignature
Proficency with GIT/Bitbucket
Proficency with Microsoft 365
Excellent Communications Skills- Oral and Written
Excellent Organizational Skills
Excellent Problem Solving / Troubleshooting Skills
Scripting Skills - SOQL/SOSL, Apex, Javascript, HTML/CSS
Ability to be self-motivated and self-starter to handle multiple tasks
Ability to adapt to changing technology and changing needs of the company
Ability to develop and maintain CRM custom objects, formula fields, workflows, validation rules, custom views, dashboards and generate reports
Ability to work as a team in a collaborative environment to achieve agreed-upon objectives
Ability to communicate effectively with all levels within the organization

Benefits

WFH
Professional development opportunities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

CRM systems administrationSalesforce proficiencySales CloudService CloudField Service+ShieldSOQLSOSLApexJavascript

Soft Skills

excellent communication skillsexcellent organizational skillsexcellent problem solving skillsself-motivatedadaptabilitycollaborationtroubleshootingability to handle multiple tasksability to communicate effectivelyability to develop and maintain custom objects

Certifications

Salesforce Administrator Certification