Operations Assistant
Pelion
full-time
Posted on:
Location Type: Hybrid
Location: Glasgow • 🇬🇧 United Kingdom
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Manage SIM card dispatch, provisioning and overall inventory control.
- Support new customer onboarding activities.
- Handle customer enquiries, including billing investigations and issue resolution.
- Maintain accurate internal records and deliver clear, timely communication.
- Collaborate with global and cross-functional teams to coordinate and resolve operational issues.
- Identify opportunities for process improvements and contribute to enhancing operational efficiency.
Requirements
- Excellent written and verbal communication skills.
- Highly organized, proactive, and detail oriented.
- Ability to manage multiple priorities in a fast-moving environment.
- Strong customer service orientation and problem-solving mindset.
- Proficiency with Microsoft Office tools (Excel, Word, Outlook).
Benefits
- Flexible, hybrid (3 Days in our Glasgow Office)
- 25 days holiday
- 7% employer pension contribution
- Access to comprehensive health and dental plans
- Health assessment
- Worldwide travel insurance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
excellent written communicationexcellent verbal communicationhighly organizedproactivedetail orientedability to manage multiple prioritiesstrong customer service orientationproblem-solving mindset