Bilingual Information Specialist – English/Spanish

Pearl Interactive Network, LLC

Bilingual Information Specialist handling inquiries about licensing procedures and complaint processes for Pearl Interactive Network. Operating in Gettysburg, PA with a focus on customer service in a call center environment.

Posted 7/15/2026full-timeGettysburg • Pennsylvania • 🇺🇸 United StatesJuniorMid-Level💰 $16 - $17 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service and government information support, with a strong ability to navigate licensing procedures and resolve consumer issues effectively. Proficient in documenting interactions and adhering to compliance standards.

Highest-signal resume keywords

Customer Service ExperienceCall Center ExperienceGovernment Information SupportFCC Policy KnowledgeDocumentation Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Problem-SolvingCommunicationResearch Skills

Certifications & Qualifications

High School Diploma

Industry Keywords

Licensing ProceduresApplication RequirementsComplaint Filing ProcessesOnline FormsConsumer Issues

About the role

Key responsibilities & impact

Respond to inquiries from the public regarding licensing procedures, application requirements, and complaint filing processes.
Provide accurate guidance on navigating online forms and documentation requirements.
Research and resolve consumer issues by referencing FCC policies, procedures, and knowledge base resources.
Document all customer interactions in accordance with FCC and contract requirements, ensuring accurate and complete records.
Escalate unresolved issues to higher-level specialists or government staff as required.
Other duties as assigned.

Requirements

What you’ll need

High School Diploma
Minimum of 1-2 years of experience in a call center, customer service, or government information support role.

Benefits

Comp & perks

Medical, Dental, Vision, and Life Insurance
Paid time off
Paid holidays
401K eligibility
Additional ancillary benefits to support your lifestyle professionally, physically, and financially through our professional development and coaching program.