VP, UPS Operations

Pearce Services

Vice President of UPS Operations overseeing UPS infrastructure and service delivery across the U.S. Responsible for P&L, operations, and customer satisfaction for the nation's UPS business.

Posted 7/31/2026full-timeRemote • 🇺🇸 United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in field service operations, with a strong focus on P&L management, operational performance, and customer satisfaction. Proven ability to lead geographically dispersed teams and drive scalable growth through effective workforce planning and strategic execution.

Highest-signal resume keywords

P&L ManagementField Service Operations LeadershipOperational Performance ImprovementFinancial AcumenPower Electronics Expertise

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational Performance MetricsRevenue Growth StrategiesCost ManagementWorkforce PlanningService Efficiency ImprovementUPS Infrastructure KnowledgeData-Driven Decision MakingMulti-Site Operations ManagementCritical Electrical Systems UnderstandingMatrixed Environment Experience

Soft Skills

Executive PresenceInfluencing SkillsLeadership DevelopmentAnalytical SkillsCustomer Relationship Management

Industry Keywords

UPS SystemsPower SystemsBattery StorageService Partner EcosystemGeographically Dispersed TeamsHigh-Growth EnvironmentSafety-First CultureService Delivery IssuesMarket ExpansionSLA Attainment

About the role

Key responsibilities & impact

Own and deliver against P&L targets, including revenue growth, margin performance, and cost management
Lead all aspects of field service operations, including technicians, dispatch, and service partner networks
Assume enterprise-wide responsibility for workforce planning, operational performance, financial results, and customer satisfaction across the entire UPS business
Drive operational performance across key metrics such as utilization, route efficiency, first-time fix rates, and SLA attainment
Provide direct leadership and oversight for all UPS operations across all geographic regions, markets, and customer accounts nationwide
Partner with Sales and Business Development to support national accounts, MSAs, and market expansion
Establish and execute national operating strategies that drive profitable growth, service excellence, and operational consistency across all regions
Build and scale a service partner ecosystem to support growth across regions
Serve as executive escalation point for customer, quality, and service delivery issues
Accountable for the performance of all regional operations previously supported through separate regional leadership structures
Develop leaders and build a high-performing, safety-first culture across a distributed workforce

Requirements

What you’ll need

10+ years of experience in field service operations, UPS, power systems, battery storage or related industries
Direct experience with UPS infrastructure and OEM ecosystems
Experience owning enterprise-level operational and financial performance across a national organization, including full accountability for revenue, profitability, staffing, and customer outcomes
Demonstrated success leading multi-site or nationwide service operations with responsibility for multiple regions, business units, or large-scale distributed workforces for scalable growth
Deep understanding of power electronics and distribution, UPS systems, generators and/or critical electrical systems
Deep understanding and experience managing leaders of leaders and driving performance across geographically dispersed teams including field technicians and third-party service partners
Experience improving operational performance metrics such as utilization, SLAs, and service efficiency
Executive presence with the ability to influence customers, partners, and senior leadership
Strong financial acumen, analytical skills, and data-driven decision-making capability
Experience working in a matrixed, high-growth environment
Experience scaling operations during periods of rapid growth or transformation

Benefits

Comp & perks

Comprehensive health benefits including medical, dental and vision insurance
Company-matching 401(k) Retirement
Life Insurance
Tuition reimbursement
Professional development training
Paid vacation
Paid holidays
Company vehicle, phone, laptop, or tablet as required for the role