Engineer

• Provide engineering and administrative support for Cisco Unified Communications Manager (CUCM), Unity Connection, Expressways, Jabber, and related platforms across NIPR/SIPR and VoSIP networks.
• Monitor, maintain, and optimize UC systems for availability, performance, and reliability using tools such as RTMT and SolarWinds.
• Perform upgrades, migrations, and patching of UC infrastructure, including Cisco UCS servers, VG450 gateways, and VMware virtualized environments.
• Apply DISA STIGs, remediate ACAS scan findings, and maintain compliance with DoD cybersecurity standards.
• Support provisioning, deployment, and configuration of telephony devices, including developing BAT files, custom templates, and automated workflows.
• Develop and maintain comprehensive documentation including system design guides, installation manuals, service policies, and operational procedures.
• Collaborate with network, cybersecurity, and infrastructure teams to troubleshoot and resolve complex UC issues and escalate support needs as appropriate.
• Conduct site surveys, develop as-built documentation, and recommend design changes to improve performance, scalability, and security.
• Support users and stakeholders through Tier II/III troubleshooting, training, and end-user documentation.
• Participate in planning and deployment of new UC services and technologies and contribute to strategic roadmap development.

VoIP Engineer

Reverse Engineer Researcher

Lead RF Spectrum Policy Engineer

Firmware Detections Engineer

Joint Operational Integration Mission Engineer