Service Account Manager

Peak Technologies, Inc.

Service Account Manager responsible for managing client accounts and ensuring customer satisfaction. Driving revenue growth through upselling and cross-selling strategies in the United States.

Posted 7/28/2026full-timeRemote • Florida, Maryland, Massachusetts, Washington • 🇺🇸 United StatesMid-LevelSenior💰 $60,000 - $70,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in account management and client relationship building, with a strong focus on strategic planning and revenue growth. Proficient in utilizing CRM software and Microsoft Office to manage client interactions and deliver performance insights.

Highest-signal resume keywords

Account ManagementSales Strategy DevelopmentCustomer Relationship ManagementCommunication SkillsProblem-Solving Abilities

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Account ManagementSalesCustomer ServiceStrategic PlanningUpsellingCross-SellingPerformance ReportingMarket AnalysisCRM Software ProficiencyMicrosoft Office Suite

Soft Skills

CommunicationNegotiationInterpersonal SkillsSelf-MotivationAccountability

Tools & Technologies

CRM SoftwareMicrosoft Office Suite

Certifications & Qualifications

Certified Account Manager

Industry Keywords

Client AccountsRevenue GrowthCustomer ExperienceBusiness ReviewsIndustry Trends

About the role

Key responsibilities & impact

Manage a portfolio of client accounts and serve as the primary point of contact for all customer inquiries and issues.
Build and maintain strong, long-lasting customer relationships by understanding their business needs and objectives.
Develop and execute strategic account plans to drive revenue growth and achieve sales targets.
Identify opportunities for upselling and cross-selling additional products and services to existing clients.
Collaborate with internal teams, including sales, marketing, and product development, to ensure customer needs are met and issues are resolved in a timely manner.
Prepare and deliver regular account performance reports to clients, highlighting key metrics and insights.
Stay informed about industry trends, market conditions, and competitor activities to identify potential opportunities and threats.
Proactively address any customer concerns or escalations to ensure a positive customer experience.
Conduct regular business reviews with clients to review performance, discuss new opportunities, and address any concerns.
Maintain accurate records of customer interactions and sales activities in the CRM system.

Requirements

What you’ll need

Bachelor's degree in business administration, marketing, or related field.
Proven experience in account management, sales, or customer service.
Strong communication, negotiation, and interpersonal skills.
Ability to build and maintain strong relationships with clients and internal stakeholders.
Excellent problem-solving and decision-making abilities.
Self-motivated with a strong sense of accountability and ownership.
Proficiency in Microsoft Office suite and CRM software.
Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.
Willingness to travel occasionally for client meetings and industry events.
Relevant certifications (e.g., Certified Account Manager) preferred but not required.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Peak Technologies, Inc. Website LinkedIn All Job Openings 501 - 1000 employees 📦 Logistics 🏭 Manufacturing ☁️ SaaS Logistics
Manufacturing
SaaS Peak Technologies, Inc. is a global provider of end-to-end supply chain, mobile workforce and automation solutions that modernize factories, optimize warehouses, support retail storefronts and reimagine field services and last-mile delivery. The company supplies hardware (printers, scanners, mobile computers, tablets, radios), software (Peak Analytics, asset visibility and labeling/warehouse management tools) and services (printing & labeling, managed mobility, equipment repair, project management, telecom expense management, robotics/automation integration and AI-enabled automation intelligence). Peak serves manufacturing, warehousing, retail, healthcare and transportation customers with a mix of device-as-a-service, managed services, consulting and on-site support. Service Account Manager 🔥 17 minutes ago 🐊 Florida, Maryland, +2 more states – Remote 💵 $60k - $70k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 💰 Account Manager Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Manage a portfolio of client accounts and serve as the primary point of contact for all customer inquiries and issues.
Build and maintain strong, long-lasting customer relationships by understanding their business needs and objectives.
Develop and execute strategic account plans to drive revenue growth and achieve sales targets.
Identify opportunities for upselling and cross-selling additional products and services to existing clients.
Collaborate with internal teams, including sales, marketing, and product development, to ensure customer needs are met and issues are resolved in a timely manner.
Prepare and deliver regular account performance reports to clients, highlighting key metrics and insights.
Stay informed about industry trends, market conditions, and competitor activities to identify potential opportunities and threats.
Proactively address any customer concerns or escalations to ensure a positive customer experience.
Conduct regular business reviews with clients to review performance, discuss new opportunities, and address any concerns.
Maintain accurate records of customer interactions and sales activities in the CRM system. 🎯 Requirements
Bachelor's degree in business administration, marketing, or related field.
Proven experience in account management, sales, or customer service.
Strong communication, negotiation, and interpersonal skills.
Ability to build and maintain strong relationships with clients and internal stakeholders.
Excellent problem-solving and decision-making abilities.
Self-motivated with a strong sense of accountability and ownership.
Proficiency in Microsoft Office suite and CRM software.
Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.
Willingness to travel occasionally for client meetings and industry events.
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