Technical Support Representative – IT Help Desk

Peak Technologies, Inc.

Technical Support Representative providing IT assistance to end-users via phone, email, and messaging. Troubleshooting hardware, software, and network issues while maintaining documentation and compliance.

Posted 7/28/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in troubleshooting hardware, software, and network issues while providing exceptional customer service. Capable of documenting procedures and training end-users on IT best practices and software applications.

Highest-signal resume keywords

Technical Support ExperienceTroubleshooting Hardware IssuesProficiency in Windows, macOS, LinuxCompTIA A+ CertificationExcellent Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Troubleshooting Software IssuesNetwork Problem AnalysisSystem Installation and ConfigurationRemote TroubleshootingSystem Performance Monitoring

Soft Skills

Customer Service OrientationProblem AnalysisCollaboration with IT PersonnelAdaptability to New TechnologiesTraining and Assistance to End-Users

Tools & Technologies

Ticketing SystemMicrosoft OfficeG SuiteRemote Support Tools

Certifications & Qualifications

CompTIA A+Microsoft Certified Professional

Industry Keywords

IT Policies and ProceduresTechnical Support RoleHelp Desk EnvironmentKnowledge Base DocumentationSystem Updates and Patches

Tech Stack

Tools & technologies

LinuxMacOS

About the role

Key responsibilities & impact

Respond to incoming support inquiries via phone, email, or ticketing system in a timely and courteous manner.
Analyze and troubleshoot technical issues reported by end-users, including hardware, software, and network problems.
Provide effective solutions to technical issues, guiding end-users through corrective steps or performing remote troubleshooting.
Escalate unresolved issues to appropriate IT personnel or vendors for further investigation and resolution.
Assist with the installation, configuration, and deployment of software applications and updates.
Document support tickets, resolutions, and procedures to build a knowledge base for future reference and training.
Provide basic training and assistance to end-users on software applications, systems, and IT best practices.
Monitor system performance and security to identify potential issues or vulnerabilities proactively.
Conduct routine maintenance tasks such as system updates, patches, and backups.
Follow established IT policies, procedures, and guidelines to ensure compliance and security.

Requirements

What you’ll need

A bachelor's degree in Computer Science, Information Technology, or related field is preferred.
Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) may be advantageous.
Prior experience in a technical support role or help desk environment is desirable.
Proficiency in troubleshooting hardware, software, and network issues.
Familiarity with operating systems (Windows, macOS, Linux), productivity software (Microsoft Office, G Suite), and remote support tools.
Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
Strong customer service orientation with a focus on providing a positive support experience to end-users.
Ability to analyze problems, identify root causes, and implement effective solutions.
Ability to collaborate with team members and other IT personnel to resolve complex issues and achieve common goals.
Willingness to learn and adapt to new technologies and procedures in a fast-paced environment.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Peak Technologies, Inc. Website LinkedIn All Job Openings 501 - 1000 employees 📦 Logistics 🏭 Manufacturing ☁️ SaaS Logistics
Manufacturing
SaaS Peak Technologies, Inc. is a global provider of end-to-end supply chain, mobile workforce and automation solutions that modernize factories, optimize warehouses, support retail storefronts and reimagine field services and last-mile delivery. The company supplies hardware (printers, scanners, mobile computers, tablets, radios), software (Peak Analytics, asset visibility and labeling/warehouse management tools) and services (printing & labeling, managed mobility, equipment repair, project management, telecom expense management, robotics/automation integration and AI-enabled automation intelligence). Peak serves manufacturing, warehousing, retail, healthcare and transportation customers with a mix of device-as-a-service, managed services, consulting and on-site support. Technical Support Representative – IT Help Desk Job not on LinkedIn 🔥 3 minutes ago 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer Linux MacOS Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Respond to incoming support inquiries via phone, email, or ticketing system in a timely and courteous manner.
Analyze and troubleshoot technical issues reported by end-users, including hardware, software, and network problems.
Provide effective solutions to technical issues, guiding end-users through corrective steps or performing remote troubleshooting.
Escalate unresolved issues to appropriate IT personnel or vendors for further investigation and resolution.
Assist with the installation, configuration, and deployment of software applications and updates.
Document support tickets, resolutions, and procedures to build a knowledge base for future reference and training.
Provide basic training and assistance to end-users on software applications, systems, and IT best practices.
Monitor system performance and security to identify potential issues or vulnerabilities proactively.
Conduct routine maintenance tasks such as system updates, patches, and backups.
Follow established IT policies, procedures, and guidelines to ensure compliance and security. 🎯 Requirements
A bachelor's degree in Computer Science, Information Technology, or related field is preferred.
Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) may be advantageous.
Prior experience in a technical support role or help desk environment is desirable.
Proficiency in troubleshooting hardware, software, and network issues.
Familiarity with operating systems (Windows, macOS, Linux), productivity software (Microsoft Office, G Suite), and remote support tools.
Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
Strong customer service orientation with a focus on providing a positive support experience to end-users.
Ability to analyze problems, identify root causes, and implement effective solutions.
Ability to collaborate with team members and other IT personnel to resolve complex issues and achieve common goals.
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