Partner Service Manager

Peak Technologies, Inc.

Partner Service Manager responsible for managing 3rd party contractor relationships and optimizing service delivery. Collaborate with internal teams to ensure high customer satisfaction and achieve business goals.

Posted 7/28/2026full-timeRemote • Florida, Illinois, Maryland, Massachusetts, New York, Washington • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in 3rd Party Contractor Management and Project Pricing, with a strong focus on developing competitive pricing strategies and optimizing contract structures for revenue growth. Proficient in fostering relationships and collaborating with cross-functional teams to ensure high-quality service delivery and adherence to company standards.

Highest-signal resume keywords

3rd Party Contractor ManagementProject Pricing StrategiesService Level Agreements (SLAs)Data Analysis and ReportingCommunication and Interpersonal Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project PricingContract ManagementPerformance Metrics ImplementationRevenue OptimizationTechnical Issue Troubleshooting

Soft Skills

Analytical SkillsProblem-SolvingCollaboration

Tools & Technologies

Field Nation Platform

Industry Keywords

Service ContractsBillable Labor RevenueStatements of Work (SOW)Market TrendsCompetitive Intelligence

About the role

Key responsibilities & impact

Oversee and lead a team of 3rd party contractors utilizing the Field Nation platform.
Foster strong relationships with contractors to ensure high-quality service delivery and adherence to company standards.
Promote and produce the sale of service contracts, upgrades, parts, and billable labor revenue to meet established business goals and guidelines.
Implement performance metrics and monitor contractor performance, including adherence to service level agreements (SLAs), and implement corrective actions when necessary.
Collaborate cross-functionally with internal teams and clients to deeply understand project requirements and growth opportunities.
Develop innovative and competitive project pricing strategies aligned with company goals and tailored to client expectations.
Craft detailed Statements of Work (SOW) that not only outline project scopes but also position the company for revenue growth and client success.
Conduct regular reviews and analyses of contract pricing structures, identifying opportunities for revenue optimization and improved profitability.
Provide strategic recommendations for pricing adjustments based on market trends, competitive intelligence, and cost considerations.
Act as the driving force behind maximizing the value of the Field Nation platform for growth and revenue.
Proactively identify and troubleshoot technical issues, ensuring seamless platform utilization.
Develop and deliver training programs to internal teams and contractors, promoting efficient and effective platform utilization.

Requirements

What you’ll need

Bachelor’s degree in business administration, Management, or a related field or experience.
Proven experience in 3rd party contractor management and project pricing.
Familiarity with service level agreements, contract pricing structures, and field service platforms.
Strong analytical and problem-solving skills.
Excellent communication and interpersonal abilities.
Ability to collaborate effectively with cross-functional teams.
Proficiency in data analysis and reporting tools.

Benefits

Comp & perks

Primary language used in daily operations is English.
Additional primary company languages include Spanish, French, and Dutch.