Sales Operations Support Specialist

Peak Technologies, Inc.

Sales Operations Support Specialist responsible for managing orders and supporting customer inquiries across multiple U.S. locations with a focus on customer satisfaction.

Posted 7/28/2026full-timeRemote • Florida, Maryland, Massachusetts, Minnesota, Washington, Wisconsin • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong organizational and time management skills to effectively manage multiple projects and customer inquiries while maintaining high levels of customer satisfaction. Proficient in data analysis and critical thinking to support sales processes and enhance customer experience.

Highest-signal resume keywords

Customer SupportOrder ManagementData AnalysisMicrosoft Suite ProficiencyProblem-Solving

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Order ManagementData AnalysisSales SupportContract ManagementCustomer Inquiry Resolution

Soft Skills

Time ManagementOrganizational SkillsActive ListeningProactivityCollaboration

Tools & Technologies

Microsoft OutlookMicrosoft WordMicrosoft ExcelMicrosoft Teams

Industry Keywords

Customer SatisfactionSales QuotasManaged ServicesProject ManagementSales Operations

About the role

Key responsibilities & impact

Responsible for managing orders, addressing customer inquiries, resolving order-related issues, and collaborating with various teams to optimize the order management system.
Maintain high levels of customer satisfaction by providing timely and effective support throughout the order lifecycle.
Interact successfully and positively in a participatory climate, working collaboratively with our customers, sales, and internal team.
Assist sales personnel in day-to-day functions around the sales process.
Where applicable, be a contact for external customers in a customer support and provide support to our customers resulting in increased customer service which leads to increased customer satisfaction and excellent customer experience.
Work with the assigned sales reps and external customers to reach and exceed sales quotas established by sales leadership.
Demonstrate knowledge of company’s products and services. (Training will be provided.)
Aid Contracts team in clarifying requirements from customers and providing information for quotes on renewals.
Demonstrate active listening skills. Be curious and willing to ask questions to dive deeper into the needs of the customer.
Be sensitive to the details when composing, processing, and proofing information and data.
Manage multiple projects and customers and interruptions with ease.
Demonstrate data analysis and critical thinking skills.
Assist in placement of Managed Services contracts (both internally and with partners).
Collaborate with Sales Operations Support colleagues and leadership to respond to escalating concerns that are generated from customers.
Places purchase orders with suppliers.
Works with distribution partners to ensure products are delivered on time.
Perform other duties as assigned.

Requirements

What you’ll need

Degree in business or related field. Experience in lieu of a degree will be considered.
Time management and ability to meet deadlines.
Strong organizational skills and ability to multitask.
Problem-solving and decision making
Proactivity and self-direction.
Demonstrated proficiency in Microsoft Suite, specifically Outlook, Word, Excel, and Teams.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Peak Technologies, Inc. Website LinkedIn All Job Openings 501 - 1000 employees 📦 Logistics 🏭 Manufacturing ☁️ SaaS Logistics
Manufacturing
SaaS Peak Technologies, Inc. is a global provider of end-to-end supply chain, mobile workforce and automation solutions that modernize factories, optimize warehouses, support retail storefronts and reimagine field services and last-mile delivery. The company supplies hardware (printers, scanners, mobile computers, tablets, radios), software (Peak Analytics, asset visibility and labeling/warehouse management tools) and services (printing & labeling, managed mobility, equipment repair, project management, telecom expense management, robotics/automation integration and AI-enabled automation intelligence). Peak serves manufacturing, warehousing, retail, healthcare and transportation customers with a mix of device-as-a-service, managed services, consulting and on-site support. Sales Operations Support Specialist Job not on LinkedIn 🔥 17 minutes ago 🐊 Florida, Maryland, +4 more states – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Responsible for managing orders, addressing customer inquiries, resolving order-related issues, and collaborating with various teams to optimize the order management system.
Maintain high levels of customer satisfaction by providing timely and effective support throughout the order lifecycle.
Interact successfully and positively in a participatory climate, working collaboratively with our customers, sales, and internal team.
Assist sales personnel in day-to-day functions around the sales process.
Where applicable, be a contact for external customers in a customer support and provide support to our customers resulting in increased customer service which leads to increased customer satisfaction and excellent customer experience.
Work with the assigned sales reps and external customers to reach and exceed sales quotas established by sales leadership.
Demonstrate knowledge of company’s products and services. (Training will be provided.)
Aid Contracts team in clarifying requirements from customers and providing information for quotes on renewals.
Demonstrate active listening skills. Be curious and willing to ask questions to dive deeper into the needs of the customer.
Be sensitive to the details when composing, processing, and proofing information and data.
Manage multiple projects and customers and interruptions with ease.
Demonstrate data analysis and critical thinking skills.
Assist in placement of Managed Services contracts (both internally and with partners).
Collaborate with Sales Operations Support colleagues and leadership to respond to escalating concerns that are generated from customers.
Places purchase orders with suppliers.
Works with distribution partners to ensure products are delivered on time.
Perform other duties as assigned. 🎯 Requirements
Degree in business or related field. Experience in lieu of a degree will be considered.
Time management and ability to meet deadlines.
Strong organizational skills and ability to multitask.
Problem-solving and decision making
Proactivity and self-direction.
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