Part-Time Contact Center Multi-Channel Specialist

Peak Credit Union

Contact Center Multi-Channel Specialist at Peak Credit Union supporting members' needs via calls, chats, and messages. Focusing on service culture and credit union products and services in a remote role.

Posted 5/19/2026part-timeRemote • Oregon, Washington • 🇺🇸 United StatesJunior💰 $21 - $23 per hourWebsite

About the role

Key responsibilities & impact

Engages with members and potential members across multiple communication channels (calls, chats, secure messages), delivering courteous, professional, and timely service tailored to each channel's specific demands
Manages multiple types of interactions simultaneously, efficiently balancing inbound calls, real-time chat sessions, and secure messaging conversations to handle a variety of member transactions, including withdrawals, loan payments, wire transfers, and money transfers
Adapts communication style to suit the medium (voice vs. text), ensuring clarity and accuracy when addressing member inquiries related to statements, share withdrawals, and loan payoffs in both written and verbal forms
Provides technical support for online banking and other digital services, offering comprehensive troubleshooting through various member channels
Adheres to security protocols, ensuring accurate member identification by following the Member Identification Program (MIP) and established security procedures
Identifies sales and service opportunities across all communication channels by analyzing member behavior and needs
Meets or exceeds production and referral goals while handling multiple channels and adapting sales strategies to fit different communication styles
Maintains high efficiency and responsiveness across platforms

Requirements

What you’ll need

Minimum one (1) years experience in a high volume Contact Center environment
In-depth knowledge of credit union products, services, policies, procedures, and systems like Symitar, and awareness of competitor offerings
Proficient in managing difficult customer interactions and resolving member issues effectively and courteously
Excellent communication skills, including active listening, questioning, and maintaining positive relationships with members, co-workers, and management
Proactive in seeking opportunities to assist members and co-workers, and in learning new information to enhance problem-solving and decision-making capabilities
Ability to cross-sell products and services, effectively address member account issues, and maintain positive and professional member relationships
Capable of setting and achieving program goals that align with the credit union's strategic plan, and managing work under pressure while meeting deadlines

Benefits

Comp & perks

Medical, dental, vision and life insurance coverage
Option for Medical, Dental, and Vision insurance to be paid at 100% by company for employee only coverage
Health Care FSA (HCFSA)
Health Savings Account (HSA) with employer contributions
Dependent Care FSA (DCFSA)
11 paid holidays throughout the calendar year
1 floating holiday
16 hours of self-care time
16 hours of volunteer time

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical supporttroubleshootingcross-sellingcustomer interaction managementproblem-solvingdecision-makingmember account issue resolutionproduction goal achievementreferral goal achievementhigh volume contact center experience

Soft Skills

communication skillsactive listeningquestioningrelationship buildingproactive assistanceadaptabilityefficiencyresponsivenesscourtesyprofessionalism