Director

• Establish overall business or technical strategy with significant impact on PayPal operations
• Influence decision-making at the executive level
• Conduct discovery and develop strategies tailored to each organization
• Negotiate and close customer contracts, determining pricing and agreements
• Support account planning, business reviews, and strategic customer touchpoints
• Develop and execute account strategies aligned with PayPal’s vision to deliver sustainable, long-term value for merchants and PayPal
• Lead a geographically dispersed team of senior Global & Strategic Account Managers that focus on driving business growth within PayPal’s Travel segment by developing new and expanding existing relationships with the largest global travel merchants
• Is accountable for Merchant account and owns senior strategic relationships, positing themselves as a trusted advisor
• Drive Sales cycle for new logos, pursue new business through strategic prospecting including hosting events and leveraging referrals
• Negotiate and manage complex commercial terms, contracts, and agreements to achieve mutually beneficial outcomes
• Drive revenue retention, upsell, and cross-sell opportunities, consistently achieving sales quotas and exceeding KPIs
• Build and maintain strategic relationships with Merchant, driving alignment with merchant goals and PayPal’s solutions
• Anticipate future merchant needs through deep insights, fostering executive-level alignment and long-term partnership opportunities
• Lead the overall strategy and delivery of PayPal’s solutions, ensuring alignment with merchant priorities and driving shared success
• Oversee ongoing merchant operations, ensuring seamless onboarding, integration, and a positive customer experience
• Monitor and enhance account health, proactively identifying and mitigating risks to merchant satisfaction, success
• Drive merchant retention, including churn mitigation / negotiation, and renewal processes
• Coordinate cross-functional teams to deliver results in line with account plans and merchant expectations, ensuring operational excellence
• Collaborate with internal teams to manage pipelines, accurately forecast revenue, and report on sales activities and outcomes
• Leverage competitive and industry insights to refine account strategies and influence PayPal’s broader business initiatives
• Advocate for merchant needs within PayPal, driving innovation and ensuring solutions align with evolving market demands
• Build strong partnerships with internal and external stakeholders to maximize impact and ensure alignment of technical and commercial goals
• Inspire collaboration, adaptability, and continuous learning within the team to deliver exceptional outcomes for merchants and PayPal

Director, Global Strategic Accounts – Travel

Senior Director, Automotive – Lifestyle

Director, Marketplace – School & Office

Director of FHP

Director, Data Products – Global Deal Data

Director, Program Planning and Execution