Director, Executive Support
Braven
Director, Global Strategic Accounts – Travel
PayPal
full-time
Posted on:
Location Type: Hybrid
Location: New York City • California, New York • 🇺🇸 United States
Visit company websiteSalary
💰 $270,000 - $464,200 per year
Job Level
Lead
About the role
- Establish overall business or technical strategy with significant impact on PayPal operations
- Influence decision-making at the executive level
- Conduct discovery and develop strategies tailored to each organization
- Negotiate and close customer contracts, determining pricing and agreements
- Support account planning, business reviews, and strategic customer touchpoints
- Develop and execute account strategies aligned with PayPal’s vision to deliver sustainable, long-term value for merchants and PayPal
- Lead a geographically dispersed team of senior Global & Strategic Account Managers that focus on driving business growth within PayPal’s Travel segment by developing new and expanding existing relationships with the largest global travel merchants
- Is accountable for Merchant account and owns senior strategic relationships, positing themselves as a trusted advisor
- Drive Sales cycle for new logos, pursue new business through strategic prospecting including hosting events and leveraging referrals
- Negotiate and manage complex commercial terms, contracts, and agreements to achieve mutually beneficial outcomes
- Drive revenue retention, upsell, and cross-sell opportunities, consistently achieving sales quotas and exceeding KPIs
- Build and maintain strategic relationships with Merchant, driving alignment with merchant goals and PayPal’s solutions
- Anticipate future merchant needs through deep insights, fostering executive-level alignment and long-term partnership opportunities
- Lead the overall strategy and delivery of PayPal’s solutions, ensuring alignment with merchant priorities and driving shared success
- Oversee ongoing merchant operations, ensuring seamless onboarding, integration, and a positive customer experience
- Monitor and enhance account health, proactively identifying and mitigating risks to merchant satisfaction, success
- Drive merchant retention, including churn mitigation / negotiation, and renewal processes
- Coordinate cross-functional teams to deliver results in line with account plans and merchant expectations, ensuring operational excellence
- Collaborate with internal teams to manage pipelines, accurately forecast revenue, and report on sales activities and outcomes
- Leverage competitive and industry insights to refine account strategies and influence PayPal’s broader business initiatives
- Advocate for merchant needs within PayPal, driving innovation and ensuring solutions align with evolving market demands
- Build strong partnerships with internal and external stakeholders to maximize impact and ensure alignment of technical and commercial goals
- Inspire collaboration, adaptability, and continuous learning within the team to deliver exceptional outcomes for merchants and PayPal
Requirements
- 10+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience
- 15+ years of experience in account management, client success, or sales, ideally within payments or financial services industries, with a focus on driving merchant growth and retention
- Experience managing teams of Account Managers that sell innovative payments solutions
- Experience managing teams of Account Managers that sell to large Travel merchants
- A deep understanding of e-commerce, merchant services, and payment solutions, with familiarity in travel as a strong advantage
- Proven success managing high-value accounts, delivering strategic account plans, and achieving sales quotas through retention, upsell, and cross-sell efforts
- Expertise in building and maintaining strategic relationships with senior executives, acting as a trusted advisor to align merchant goals with organizational solutions
- Demonstrated ability to collaborate across cross-functional teams, including product, engineering, and operations, to deliver seamless and innovative customer experiences
- Strong knowledge of the payments industry, including competitive landscape, market trends, and merchant needs, to shape and refine strategic account initiatives
- Exceptional communication and negotiation skills, with a track record of influencing stakeholders and securing mutually beneficial outcomes in complex deal structures
- Analytical and strategic thinker with a proven ability to identify growth opportunities, address complex challenges, and deliver measurable business results
- Proficient in using CRM tools (e.g., Salesforce) to manage pipelines, forecast revenue, and report on sales activities with accuracy
Benefits
- Flexible work environment
- Employee shares options
- Health and life insurance
- Wellness programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
account managementclient successsalesstrategic account planningnegotiationretentionupsellcross-selle-commercepayment solutions
Soft skills
influencing decision-makingcollaborationcommunicationstrategic thinkingrelationship buildingadaptabilitycontinuous learninganalytical skillscustomer experience focustrust advisor
