Principal Experience Designer, Customer Resolution

PayPal

Principal Experience Designer leading high-stakes customer experiences at PayPal. Redefining design for disputes, limitations, and recovery in customer interaction contexts.

Posted 7/1/2026full-timeAustin • California, New York, Texas • 🇺🇸 United StatesLead💰 $198,000 - $294,250 per yearWebsite

About the role

Key responsibilities & impact

Establish overall business or technical strategy for user experience initiatives.
Negotiate with and influence decision-making reaching the senior executive level
Identify and resolve unique situations of substantial significance in user interface or interaction design
Lead the development of user experience strategies that resonate with target audiences.

Requirements

What you’ll need

10+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.
Experience in complex domains (e.g., fintech, healthcare, marketplaces, enterprise)
Experience in constraint-heavy spaces
Familiarity with interaction design and information architecture
Ability to lead through influence across cross-functional partners

Benefits

Comp & perks

Generous paid time off
Healthcare coverage for you and your family
Resources to create financial security and support your mental health
Comprehensive, choice-based programs to support all aspects of personal wellbeing

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Influencing Decision-MakingProblem Solving