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PayPal

Senior Experience Designer, Servicing

PayPal

Senior Designer at PayPal creating customer experiences for navigating issues, enabling self-service, and enhancing support across various platforms.

Posted 7/1/2026full-timeAustin • California, New York, Texas • 🇺🇸 United StatesSenior💰 $130,500 - $193,600 per yearWebsite

About the role

Key responsibilities & impact
  • Perform product designs specialized in experience design knowledge and developed business expertise
  • Lead projects and/or programs within the product function with moderate scope impacting function or sub-function
  • Create customer experiences across digital and physical products within general parameters under broad supervision
  • Simplify complex workflows into clear, intuitive, and actionable customer experiences
  • Use customer insights, analytics, and experimentation to inform design decisions
  • Partner with Product, Engineering, Research, Content Design, Product Design, and Operations to deliver high-quality solutions
  • Contribute to service design, systems thinking, and operational workflows where appropriate

Requirements

What you’ll need
  • 3+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.
  • Ability to translate complex customer and business requirements into intuitive, effective experiences
  • Strong systems thinking and understanding of how experiences connect across journeys, products, and support touchpoints
  • Experience designing end-to-end customer-facing products and services
  • Evidence of using customer insights, data, and experimentation to inform decisions and solve complex challenges
  • Strong interaction design, information architecture, prototyping, and communication skills
  • Curiosity for emerging technologies, including AI-powered experiences and new interaction patterns.

Benefits

Comp & perks
  • generous paid time off
  • healthcare coverage for you and your family
  • resources to create financial security and support your mental health

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Customer InsightsData AnalysisEnd-to-End Product DesignWorkflow SimplificationCustomer Experience Design
Soft Skills
Communication SkillsCuriosity for Emerging Technologies