Senior Product Manager – CS/Agentic AI

PayPal

Product Manager at PayPal working on enhancing customer service experiences with Agentic AI. Collaborating cross-functionally to lead customer service projects and initiatives.

Posted 5/27/2026full-timeSan Jose • California, Texas • 🇺🇸 United StatesSenior💰 $143,500 - $212,850 per yearWebsite

Tech Stack

Tools & technologies

AWS

About the role

Key responsibilities & impact

Uses data to build insights on product or platform requirements consistent with the shared vision for the product.
Gathers insights from the customer experience and customer needs to input to product requirements.
Analyzes research, market analysis and usability studies, research and market analysis to support data-driven decision making.
Monitors product profitability measures, including budget.
Lead sprint planning, daily standups and retrospectives to drive execution.
Interfaces with product and technology leadership as needed.
Partners with content developers, data scientists, product designers and user experience researchers to identify new opportunities.

Requirements

What you’ll need

3+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.
Prior experience with customer service software such as Salesforce, ZenDesk, Freshdesk, Microsoft Dynamics, AWS Connect or the like.
Prior experience with Agentic AI in an enterprise environment preferably in customer service.
Prior FinTech experience.

Benefits

Comp & perks

Healthcare coverage for you and your family
Generous paid time off
Resources to create financial security and support your mental health
Flexible, balanced work culture

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analysismarket analysisusability studiesproduct requirementsbudget monitoringsprint planningdata-driven decision makingcustomer experience analysisproduct profitability measuresAgile methodologies

Soft Skills

leadershipcommunicationcollaborationproblem-solvingorganizational skills