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Tech Stack
Tools & technologiesAWSCloudTerraform
About the role
Key responsibilities & impact- Oversee Genesys CloudCX environment
- Handle outages and work with vendors
- Lead network design and support system availability
- Deploy equipment and manage SSL certificates
- Implement and improve operational procedures
- Offer on-call support and monitor infrastructure
- Manage global teams and mentor team members
- Communicate incident impacts and create documentation
Requirements
What you’ll need- 3+ years relevant experience
- Bachelor’s degree OR Any equivalent combination of education and experience
- Genesys Cloud CX–focused certification
- Hands‑on experience designing Genesys Cloud CX contact center solutions
- Experience integrating Genesys Cloud CX with CRMs using APIs
- Familiarity with Genesys Cloud CX analytics
- Experience supporting AI features in Genesys Cloud CX
- Strong understanding of core AWS services
- Experience designing cloud integrations between AWS services and CCaaS platforms
- Familiarity with cloud security best practices
- Experience with infrastructure‑as‑code (CloudFormation, Terraform)
- Experience troubleshooting complex, multi‑system issues
Benefits
Comp & perks- Generous paid time off
- Healthcare coverage for you and your family
- Resources to create financial security
- Support your mental health
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Genesys Cloud CXAPI integrationAWSCloudFormationTerraformcloud securityAI features supportinfrastructure monitoringnetwork designoperational procedures
Soft Skills
leadershipmentoringcommunicationproblem-solvingteam management
Certifications
Genesys Cloud CX certification