Manager

• Drive product strategy with cross-functional stakeholders consistent with the shared vision for the product
• Plan and implement the architectural roadmap balancing innovation, technical implementation, regulatory requirements, time-to-market, customer needs, and profitability
• Assess customer experience and customer needs in product requirements and decision making
• Set up data gathering mechanisms and define metrics that inform product success, including usability studies, research and market analysis
• Lead workstreams including analytics, customer discovery, market research and competitive analysis to drive data-driven decision-making
• Oversee product profitability measures, including budget management
• Plan operational mechanisms driving execution and accountability (Product Reviews, Operating Reviews, Business Reviews)
• Interface with product leadership and partner with content strategists, data scientists, product designers and UX researchers
• Serve as a trusted expert for training and development; share knowledge of Enterprise Payments and PSP Platform systems with commercial and operational stakeholders
• Partner with Account Managers on large strategic deals; prepare narratives, influence merchant stakeholders, and collaborate with Solution Engineering for product integration
• Analyze and solve operational business/process problems related to Omnichannel processing uptake
• Foster cross-functional partnerships with Sales, Account Management, Finance, Go-to-Market, and Data Science
• Monitor industry trends in payment processing and document common merchant questions/challenges through the deal process

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