SMB Merchant Servicing Manager
PayPal
full-time
Posted on:
Location Type: Hybrid
Location: Scottsdale • Arizona, New York • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Implement a multi-phased strategy to enhance the overall customer experience
- Identify customer pain points and develop data-driven improvement strategies
- Lead cross-functional teams to prioritize and execute customer-focused initiatives
- Collaborate with internal teams to identify opportunities for improving the customer journey
- Leverage data and analytics to assess costs, measure performance, and report on business impact
- Manage complex programs by documenting service capabilities and driving innovation
- Create and present business cases, projects, and analyses in a clear and compelling manner
Requirements
- 5+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience
- Strong organizational, communication, and interpersonal skills
- Competence in driving results through clear vision and strategic direction
- Proficient in prioritizing activities, identifying urgent needs, and delegating tasks to ensure timely achievement of goals
- Eagerness to learn and adapt to new software and technologies
- Familiarity with external systems, internet applications, and CRM tools (such as Microsoft Office Suite)
- Capability to interpret and utilize both quantitative and qualitative management reports
- Knowledge of Financial Operations and Customer Support processes
Benefits
- flexible work environment
- employee shares options
- health and life insurance
- valuable benefits and resources for financial, physical, and mental health
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data-driven improvement strategiesperformance measurementprogram managementbusiness case developmentquantitative analysisqualitative analysiscustomer journey mappinginnovation management
Soft skills
organizational skillscommunication skillsinterpersonal skillsstrategic directionprioritizationdelegationadaptabilityleadership