VP, Global Rewards
PayPal
full-time
Posted on:
Location Type: Hybrid
Location: New York City • California, New York • 🇺🇸 United States
Visit company websiteSalary
💰 $250,000 - $360,000 per year
Job Level
Lead
About the role
- Develop and execute a global strategy for PayPal’s rewards program to enable new customer acquisition, increased engagement and share across customer segments and to drive program partner participation and engagement
- Align rewards program objectives with PayPal's overall business goals and market-specific needs
- Define winning rewards product line strategy and value propositions across PayPal’s customer segments, product types (financial and non-financial) and business lines
- Define the role of partnerships in the rewards program value proposition, what the “earn / burn” construct is and how partnerships can enable this with best in class economics
- Continuously analyze industry trends, competitive landscape, and customer feedback to ensure the program remains relevant and competitive
- Define and implement rewards program strategic objectives, key performance indicators and program optimization levers – across customer segments, go to market channels, partnerships and investments
- Design and oversee the implementation of our Rewards program, connecting customer and market place feedback with the product development pipeline and other investment initiatives, that resonate with PayPal's diverse customer base
- Partner with the product platform development teams to ensure the rewards platform is seamlessly integrated across all PayPal platforms and touchpoints
- Utilize a comprehensive set of data and analytics to monitor program performance and make data-driven decisions for continuous improvement
- Define program objectives and strategic priorities and how this breaks down across cross functional groups - work closely with marketing, product, technology, finance, and customer service teams to define and implement the program strategy
- Set the investment agenda – provide direction and influence the rewards program investment pipeline across marketing, product, sales and partnerships
- Communicate program strategy, performance metrics, and impact to senior leadership and key stakeholders
- Define the priority customer segments, including the rewards proposition by segment and critical customer experience elements across digital, marketing, servicing and relationship management customer touch points
- Define the customer experience, in partnership with the product teams, across all PayPal touchpoints, taking a customer-centric approach in the design and execution of rewards initiatives
- Ensure the rewards platform delivers exceptional value and positive experiences to PayPal customers
- Gather and analyze customer feedback to refine and enhance the rewards platform and offerings, prioritizing all customer enhancement use cases and partnering with app / payment product leaders on the product development road map
- Ensure the rewards program is led with a commercial lens (balancing P&L, customer, competitior factors) to drive revenue growth, program scale, and investment optimization
- Establish the rewards program performance management process, reporting across key performance indicators, application of performance insights and sharing across key stakeholders
- Manage and optimize the investment budget for the global rewards platform – across product, marketing, sales and partnerships investments, ensuring effective deployment of resources, following clear investment principles
- Provide regular performance reports, including key metrics and return on investment (ROI) analysis
- Identify opportunities for scaling program performance, cost savings and efficiency improvements within the program
- Lead an innovation and transformation agenda – setting a clear vision and articulation of current state of the business, the point of arrival direction and the change agenda action plan required to deliver – including a test, learn and scale approach
- Establish a long-term product portfolio strategy, informed by customer and business needs, and partner with leaders and stakeholders to regularly drive alignment, secure resources and overcome impediments
- Attract, grow, empower, and inspire top talent as they develop and deliver on their local reward strategy in an iterative, outcome-focused and well-managed way
Requirements
- Proven track record of developing, managing and growing successful global rewards platforms & programs at scale
- Minimum of 15+ years' experience providing general management, P&L accountability, end-to-end business direction and leadership geared towards developing rewards strategy & implementation
- Significant experience leading large globally dispersed teams across multiple capabilities
- Proven track record for building, launching, and maintaining high-scale, successful rewards programs in a highly matrixed organization, preferably for a financial organization
- Experience strategically influencing and aligning senior stakeholders and key partners to drive action, results and change consistently
- Demonstrated commercial success scaling a segment in a global, matrixed organization
- Multi-disciplined leader who builds, develops, and advances high performing teams with strong analytical, strategic, and operational excellence
- Exceptional communication and presentations skills with an ability to convey complex concepts and issues in a compelling, persuasive, fact-based manner
- Hands-on, 'roll up your sleeves' mindset, with the ability to be a driver and change agent in an organization
- BA is required; MBA, and/or technical degree is preferred
Benefits
- Health insurance
- 401(k) matching
- Flexible work environment
- Employee stock options
- Life insurance
- Dental insurance
- Vision insurance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
global rewards program developmentP&L accountabilitybusiness strategy implementationdata analysisperformance managementcustomer experience designprogram optimizationinvestment managementROI analysiscross-functional collaboration
Soft skills
leadershipstrategic influencingcommunicationteam buildinganalytical thinkingoperational excellencechange managementproblem-solvingpersuasioncustomer-centric approach
Certifications
BAMBAtechnical degree