Technical Account Manager
PayPal
full-time
Posted on:
Location Type: Hybrid
Location: Dublin • 🇮🇪 Ireland
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
CloudGraphQLJavaScriptPythonSQLTypeScript
About the role
- Monitor proactive technical health for Enterprise merchants
- Identify and suggest solutions to improve customer experience
- Consult with merchants and internal teams on integration best practices
- Initiate strong relationships to help merchants succeed
- Diagnose and identify issues with APIs, code, services, and network latency
- Advocate on merchants' behalf to improve products, systems, and processes
- Be the main point of contact for technical issues affecting our Enterprise merchants
Requirements
- 3+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.
- Experience using AI tools to enhance analytical capabilities.
- Relevant customer-facing, technical work experience.
- Comfortable with modern web technologies, APIs, and data systems—whether that's JavaScript/TypeScript, Python, REST/GraphQL, SQL, or cloud services.
- Technical experience with APIs, SDKs, payment flows, and latency.
- A degree or equivalent experience is preferred.
- Comfortable using AI and automation tools to work more efficiently.
Benefits
- flexible work environment
- employee shares options
- health and life insurance
- professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
JavaScriptTypeScriptPythonRESTGraphQLSQLAPIsSDKspayment flowslatency
Soft skills
customer experiencerelationship buildingconsultationadvocacyproblem-solvingcommunicationtechnical supportcollaborationanalytical thinkingadaptability