Customer Support

• Respond to customer inquiries via phone and chat, providing support for products, services, accounts, and transactions while maintaining production, quality, and customer satisfaction standards
• Outreach to merchants with the goal of strengthening their engagement with the PayPal platform while proactively identifying opportunities for collaboration and growth
• Research, resolve, and take necessary actions to address customer concerns, proactively identifying and preventing future issues
• Identify and assess the specific needs of each merchant to deliver customized recommendations on PayPal's products, features, and benefits
• Provide regular feedback on process improvements, as well as necessary policy or product updates
• Maintain compliance with security and confidentiality policies while ensuring adherence to departmental procedures
• Continuously develop expertise in PayPal products, policies, and procedures, applying independent judgment and problem-solving skills to deliver excellent customer service

Merchant Services Customer Support, UK SMB

Product Support Specialist

Customer Service Representative – Portuguese Speaker