Senior Representative, Customer Care
PayPal
full-time
Posted on:
Location Type: Hybrid
Location: Omaha • Arizona, New York • 🇺🇸 United States
Visit company websiteSalary
💰 $18 - $21 per hour
Job Level
Senior
About the role
- Respond to customer inquiries via phone, email, and chat
- Research and resolve customer concerns accurately
- Provide guidance and education on PayPal products, features, and services
- Act as an escalation point for agents
- Mentor and coach new agents
Requirements
- 2 years of relevant work experience
Benefits
- Health insurance
- 401(k) matching
- Flexible work environment
- Employee shares options
- Life insurance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer servicementoringcoachingproblem solvingcommunicationresearchescalation management