• Monitor proactive technical health for Enterprise merchants
• Identify and suggest solutions to improve customer experience
• Consult with merchants and internal teams on integration best practices
• Initiate strong relationships to help merchants succeed
• Diagnose and identify issues with APIs, code, services, and network latency
• Advocate on merchants' behalf to improve products, systems, and processes

Requirements

Minimum of 5 years of relevant work experience
Bachelor's degree or equivalent experience
Relevant customer-facing, technical work experience
Technically minded, with a track record of mastering new technologies
Demonstrated knowledge of web technologies
Troubleshooting experience with API calls (SOAP, REST, GraphQL)
Understanding of basic SQL Commands and data analysis
Prepared to be on call for escalations

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Hard Skills

API
SOAP
REST
GraphQL
SQL
data analysis
web technologies
troubleshooting
integration best practices
technical health monitoring

Soft Skills

customer experience improvement
relationship building
consultation
advocacy
problem-solving
communication
technical mindset
adaptability
collaboration
escalation management

Certifications & Qualifications

Bachelor's degree

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