Customer Support

• deliver world-class customer experiences to engaged PayPal merchants
• end-to-end support for merchants throughout their journey
• resolve customer queries and foster long-term partnerships
• answer phone calls and/or emails from customers to resolve their queries in real time
• deliver on metrics for productivity and quality
• track inquiries to their resolution; escalating issues when necessary
• document responses and logs as required according to workflows
• follow up to process tickets and transaction requests

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