Salary
💰 $152,500 - $262,350 per year
About the role
- Architect the foundation for intelligent service communications
- Own the orchestration layer for multi-channel service messaging
- Build a rules engine for service campaign outreach
- Monitor metrics that inform product success
- Manage workstreams including analytics and market research
Requirements
- Minimum of 8 years of relevant work experience
- Bachelor's degree or equivalent experience
- Advocate for a customer-first mindset
- Develop KPIs and key success metrics
- Author clear PRDs with measurable success criteria
- Communicate progress, risks, and results clearly
- health and life insurance
- employee shares options
- flexible work environment
- annual performance bonuses
- medical, dental, and vision benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
service communications architectureorchestration layerrules engine developmentanalyticsmarket researchKPI developmentPRD authoringmetrics monitoring
Soft skills
customer-first mindsetclear communicationrisk management
Certifications
Bachelor's degree