Onboarding Manager, Customer Success Management
PayPal
full-time
Posted on:
Location Type: Hybrid
Location: San Jose • Arizona, California, Illinois • 🇺🇸 United States
Visit company websiteSalary
💰 $111,500 - $191,950 per year
Job Level
SeniorLead
Tech Stack
Tableau
About the role
- Identify issues and recommend best practices to enhance sales team efficiency and effectiveness.
- Lead functional projects and programs, ensuring successful outcomes through effective coordination and collaboration.
- Prepare detailed sales reports and presentations, offering valuable insights to support decision-making.
- Maintain strong relationships with clients, addressing their needs and ensuring their satisfaction with PayPal's offerings.
- Foster a culture of continuous improvement within the customer success team, promoting professional development and growth.
Requirements
- Minimum of 8 years of relevant work experience
- Bachelor’s degree or equivalent experience
- Strong knowledge of payments and merchant onboarding ecosystems
- Demonstrated success in product adoption strategies
- Experience leading automation and process-scaling initiatives in complex environments
- Ability to influence and collaborate across Sales Enablement, Risk, Product, and Servicing organizations
- Proven track record using Salesforce and Tableau to drive operational insights and decision-making.
Benefits
- Flexible work environment
- Employee shares options
- Health and life insurance
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
sales reportingproduct adoption strategiesautomation initiativesprocess scaling
Soft skills
coordinationcollaborationrelationship managementinfluencecontinuous improvement