Director, Product Management

PayPal

Director of Product Management leading PayPal’s AI Assistant strategy and lifecycle. Driving data-informed innovation across global payments and commerce teams.

Posted 9/4/2026full-timeAustin • California, Texas • 🇺🇸 United StatesLead💰 $198,000 - $323,950 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading product strategy and managing product lifecycles, particularly in AI/ML technologies. Proven ability to align product development with business objectives while maximizing customer experience and profitability.

Highest-signal resume keywords

Product Strategy DevelopmentAI/ML TechnologiesProduct Profitability ManagementCross-Functional CollaborationTeam Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product ManagementMarket AnalysisUsability StudiesProduct Success MetricsCustomer DiscoveryCompetitive AnalysisBudgetary DecisionsProduct Lifecycle ManagementExecution in Fast-Paced EnvironmentArchitectural Roadmap Influence

Soft Skills

Influencing StakeholdersCustomer-Centric Decision MakingVision PresentationTeam BuildingAdaptability

Industry Keywords

PaymentsFinancial ServicesE-CommerceCustomer ServiceServicing Channels

About the role

Key responsibilities & impact

Establish a shared vision and cohesive strategy for one or more products or a scalable platform product
Lead product strategy development with cross-functional stakeholders
Influence the architectural roadmap while balancing design, technical implementation, regulatory requirements, time-to-market, customer needs, and profitability
Champion customer experience and prioritize customer needs in product requirements and decisions
Define and use product success metrics, usability studies, research, and market analysis
Standardize analytics, customer discovery, market research, and competitive analysis workstreams
Own product profitability, including budgetary decisions
Lead Product Reviews, Operating Reviews, and Business Reviews
Lead the product management team and collaborate with engineering, design, global markets, operations, and data science teams
Own the AI Assistant product lifecycle from ideation through launch
Define priorities, align stakeholders, and ensure timely delivery
Present product vision, strategy, and performance metrics to senior leadership
Maximize efficiency in a fluid, evolving environment

Requirements

What you’ll need

10+ years relevant experience and a Bachelor’s degree OR any equivalent combination of education and experience
2 years of experience leading others
Proven track record of leading and growing high-performing product teams
Strong understanding of AI/ML technologies and their application to real-world products, particularly assistants and LLMs
Experience managing products and aligning product development with business objectives
Ability to identify product opportunities, define clear solutions, and drive execution in a fast-paced environment
Understanding of servicing channels, customer pain points, and customer service is a plus
Payments, financial services, and e-commerce experience is a plus

Benefits

Comp & perks

Balanced hybrid work model: 3 days in the office and 2 days at the PayPal office or home workspace
Generous paid time off
Healthcare coverage for you and your family
Resources supporting financial security
Mental health support resources
Annual performance bonus may apply
Equity or other incentive compensation may apply
Reasonable accommodations for qualified individuals with disabilities