Operations Support Associate

Payfuture

Operations Support Associate handling client inquiries and complaints while aiding in technical integrations. Providing supportive client services and monitoring daily operations effectively.

Posted 5/25/2026full-timeRemote • 🇵🇭 PhilippinesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Provide helpful information and answer questions for clients
Respond to client complaints and inquiries in a timely manner
Document client interactions and escalate issues as necessary
Collaborate with team members to enhance client services
Assist with merchant technical integrations
Monitor daily operations for efficiency and client satisfaction

Requirements

What you’ll need

Responding promptly to client inquiries
Communicating with clients through various channels
Acknowledging and resolving client’s complaints
Possessing a thorough knowledge of our products
Documenting all client’s interactions, transactions, comments and complaints according to standard operating procedures
Communicating and coordinating with colleagues as necessary
Escalating concerns through known escalation paths
Providing feedback on the efficiency of the client service process
Ensure client satisfaction and provide professional client support
Assist with merchant technical integration
Take an active part in the monitoring of day-to-day operations
You will be a good fit if you:
Are aligned with our values of Belief, Positivity, Accountability & Ownership, Speed and Execution
Have Proven customer support experience or experience as a client service representative
At least 1 year of Customer Service Experience for English-speaking businesses/clients/customers, preferably in e-commerce or similar businesses
Have a track record of over-achieving quota
Have customer orientation and the ability to adapt/respond to different types of characters
Possess excellent communication and analytical skills
Have the ability to multi-task, prioritise, and manage time effectively
Are knowledgeable/proficient in using spreadsheets (preferred)
Strong e-commerce or PSP customer service background
Experience in using MS Office, G-Suite, Zendesk or similar tools
Genuine care for customers & clients
Outstanding written and verbal communication skills, email and chat etiquette
Proactive personality and self-motivated
Initiative-led with the ability to multi-task and be detail-oriented in a fast-paced environment
Proven to be organized, methodical and rigorous
Strong computer skills in eCommerce/PSP applications and the ability to learn new applications quickly
Team player, able to develop great relations with co-workers and stakeholders (externally & internally)
Willingness to work on shift schedules.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Payfuture Website LinkedIn All Job Openings 51 - 200 employees 💳 Fintech 🛍️ eCommerce 🤝 B2B Fintech
eCommerce
B2B PayFuture is a local payment gateway specializing in providing seamless access to multiple local payment options across various emerging markets through a single API integration. Their platform leverages AI and deep learning for customer journey optimization, conversion recovery, and fraud management, enabling e-commerce merchants to expand their presence in markets such as India, Pakistan, Brazil, and more. PayFuture offers data-rich reporting, transaction monitoring, and a wide array of local payment methods, ensuring high conversion rates and increased merchant profitability. Operations Support Associate Job not on LinkedIn 🔥 0 minutes ago 🇵🇭 Philippines – Remote ⏰ Full Time 🟢 Junior 🟡 Mid-level ⚙️ Operations 🚫👨‍🎓 No degree required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Provide helpful information and answer questions for clients
Respond to client complaints and inquiries in a timely manner
Document client interactions and escalate issues as necessary
Collaborate with team members to enhance client services
Assist with merchant technical integrations
Monitor daily operations for efficiency and client satisfaction 🎯 Requirements
Responding promptly to client inquiries
Communicating with clients through various channels
Acknowledging and resolving client’s complaints
Possessing a thorough knowledge of our products
Documenting all client’s interactions, transactions, comments and complaints according to standard operating procedures
Communicating and coordinating with colleagues as necessary
Escalating concerns through known escalation paths
Providing feedback on the efficiency of the client service process
Ensure client satisfaction and provide professional client support
Assist with merchant technical integration
Take an active part in the monitoring of day-to-day operations
You will be a good fit if you:
Are aligned with our values of Belief, Positivity, Accountability & Ownership, Speed and Execution
Have Proven customer support experience or experience as a client service representative
At least 1 year of Customer Service Experience for English-speaking businesses/clients/customers, preferably in e-commerce or similar businesses
Have a track record of over-achieving quota
Have customer orientation and the ability to adapt/respond to different types of characters
Possess excellent communication and analytical skills
Have the ability to multi-task, prioritise, and manage time effectively
Are knowledgeable/proficient in using spreadsheets (preferred)
Strong e-commerce or PSP customer service background
Experience in using MS Office, G-Suite, Zendesk or similar tools
Genuine care for customers & clients
Outstanding written and verbal communication skills, email and chat etiquette
Proactive personality and self-motivated
Initiative-led with the ability to multi-task and be detail-oriented in a fast-paced environment
Proven to be organized, methodical and rigorous
Strong computer skills in eCommerce/PSP applications and the ability to learn new applications quickly
Team player, able to develop great relations with co-workers and stakeholders (externally & internally)
Willingness to work on shift schedules. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Tiktok Shop Operations Manager 🕒 2 days ago EU 51 - 200 💄 Beauty 🛍️ eCommerce Website LinkedIn All Job Openings TikTok Shop Operations Manager overseeing operations for e-commerce beauty brand Faccelove. Responsible for shop architecture, logistics, compliance, and customer service. 🇵🇭 Philippines – Remote ⏰ Full Time 🟢 Junior 🟡 Mid-level ⚙️ Operations 🚫👨‍🎓 No degree required Operations and Account Support Coordinator 🕒 3 days ago VirtualStaff365 51 - 200 🤝 B2B ☁️ SaaS 👥 HR Tech Website LinkedIn All Job Openings Operations and Account Support Coordinator providing critical support for project coordination and compliance in building remediation services. Engaging with clients and internal teams to ensure operational excellence. 🇵🇭 Philippines – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior ⚙️ Operations Implementation Data Operations Specialist 🕒 3 days ago OpsArmy 51 - 200 👥 HR Tech 💳 Fintech 🛍️ eCommerce Website LinkedIn All Job Openings Implementation Data Operations Specialist focusing on operational execution and financial data reconciliation at a startup. Supports implementation workflows and helps with data-heavy operational tasks. 🇵🇭 Philippines – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior ⚙️ Operations Associate Manager, Clinical Operations 🕒 4 days ago Thermo Fisher Scientific 10,000+ employees 🧬 Biotechnology 💊 Pharmaceuticals 🔬 Science Website LinkedIn All Job Openings Associate Manager overseeing daily line management of clinical administration staff. Responsible for staff development and collaboration on strategic planning with executive teams. 🇵🇭 Philippines – Remote ⏰ Full Time 🟢 Junior 🟡 Mid-level ⚙️ Operations Practice Manager – Operations Specialist 🕒 4 days ago STAFFVIRTUAL 501 - 1000 🤝 B2B Website LinkedIn All Job Openings Practice Manager managing professional operations and administrative tasks for online mental health training provider. Responsible for client and therapist communications, billing, and office organization. 🇵🇭 Philippines – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior ⚙️ Operations View More Operations Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

customer support experiencemerchant technical integrationspreadsheetse-commercePSP applicationsMS OfficeG-SuiteZendeskdocumenting client interactionsanalytical skills

Soft Skills

communication skillscustomer orientationmulti-taskingtime managementproactive personalityself-motivateddetail-orientedteam playerorganizational skillsproblem-solving