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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong technical support capabilities with a focus on client integration processes, including API usage, debugging, and effective communication. Proficient in managing multiple client integrations while providing clear documentation and feedback to enhance product development.
Highest-signal resume keywords
API Documentation GuidanceIntegration PlanningDebugging and Issue ResolutionClient CommunicationBasic Scripting
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
API CallsJSON ReadingDebuggingTechnical SupportSolutions EngineeringScripting (Python, JavaScript, Shell)Log Inspection
Soft Skills
Excellent CommunicationOrganizational SkillsSelf-Directed
Tools & Technologies
PostmanREST APIsWebhooksLog Platforms
Industry Keywords
FintechBankingPaymentsDigital Assets
Tech Stack
Tools & technologiesJavaScriptPython
About the role
Key responsibilities & impact- Own client integrations end to end: onboarding calls, integration planning, sandbox testing, go-live, and post-launch support.
- Guide client developers through our API documentation, authentication flows, and sandbox environments.
- Reproduce and debug integration issues using API calls, logs, and request/response inspection; resolve them or escalate to engineering with a clear write-up.
- Act as the primary technical point of contact for clients during integration: responsive, calm, and clear.
- Translate client feedback and recurring pain points into actionable input for product and engineering.
- Improve integration guides, FAQs, and internal runbooks as you learn what trips clients up.
Requirements
What you’ll need- Excellent communicator: patient, well-adjusted, and composed with clients, including when things break.
- Comfortable with basic technical work: making API calls (e.g., Postman or curl), reading JSON, and following logs to diagnose a problem.
- A structured debugger: you isolate the issue, test a hypothesis, and document what you find.
- Organized and self-directed, able to run several client integrations in parallel without dropping threads.
- 0–2 years of experience in a technical support, solutions, QA, or similar role, or a strong aptitude and eagerness to learn.
- Exposure to fintech, banking, payments, or digital assets (Nice to Have).
- Basic scripting (Python, JavaScript, or shell) for automating repetitive checks (Nice to Have).
- Experience with tools like Postman, REST APIs, webhooks, or log platforms (Nice to Have).
Benefits
Comp & perks- We recently raised $39 million in our Series A (led by Accel), positioning the company for major growth and giving you a rare chance to join while things are still moving fast.
- Some of the biggest platforms in crypto and traditional finance are integrating with our APIs, and you’ll be the person guiding them through it.
- We’re building a fully-licensed programmable bank, rearchitecting how money moves between businesses, across borders, and between traditional and digital finance.
- We ship fast, think deeply, and expect everyone to have high ownership. The integrations you run go live with real clients, real money, real stakes.
- You’ll work alongside people who came from Monzo, Atom Bank, Blockdaemon, GXS, and Grab.
