Marketing and Communications Intern
Sezzle
Communication Assistant
Pavago
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇨🇴 Colombia
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Respond promptly to new patient inquiries through text or chat platforms, ensuring a professional and friendly approach at all times.
- Communicate with leads using platforms like GoHighLevel (Eliza) to guide them through the appointment scheduling process.
- Maintain clear, consistent, and accurate written communication with prospective patients to ensure a smooth booking experience.
- Accurately input and manage patient information while scheduling appointments.
- Follow structured workflows to ensure all leads are properly tracked and converted into confirmed appointments.
- Collaborate with team members via Slack and manage assigned tasks through ClickUp to maintain transparency and organization.
- Handle a high volume of messages while maintaining attention to detail, empathy, and professionalism.
- Uphold communication standards and performance metrics by delivering prompt and courteous responses.
- Work independently and ensure consistency in follow-ups and lead conversion efforts.
Requirements
- Proven experience in customer service, communication, or administrative coordination roles.
- Strong written English skills; able to communicate clearly and professionally through text-based platforms.
- Familiarity with or willingness to learn tools such as GoHighLevel (Eliza), Slack, and ClickUp.
- Ability to manage a high volume of conversations while maintaining quality and professionalism.
- Strong organizational skills and ability to work independently in a fully remote environment.
- Reliable computer and stable high-speed internet connection.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer servicecommunicationattention to detailempathyprofessionalismorganizational skillsindependencewritten communication