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Collections Account Representative
Partners Rental PurchaseCollections Account Representative assisting customers with financial situations and offering tailored solutions for ARS National Services. Engaging in inbound/outbound calls with empathy and assessing customer needs.
Posted 7/24/2026full-timeRemote • Florida • 🇺🇸 United StatesMid-LevelSenior💰 $16 - $18 per hourWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong communication and critical thinking skills while effectively handling financial negotiations and ensuring compliance with FDCPA standards. Proficient in managing inbound and outbound calls with empathy and accuracy in record-keeping.
Highest-signal resume keywords
Strong Communication SkillsCritical ThinkingActive ListeningCollections ExperienceBasic Math Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Financial AnalysisNegotiationRecord KeepingBasic Computer Skills
Soft Skills
EmpathyConfidence
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
FDCPA ComplianceCall Center ExperienceSales Experience
About the role
Key responsibilities & impact- Handle inbound/outbound calls with empathy and confidence
- Analyze financial situations and offer tailored solutions
- Negotiate payment plans, settlements, and full repayments
- Stay sharp with quality and FDCPA compliance
- Keep accurate records and collaborate with team leads
- Engage with your team on camera during shifts
Requirements
What you’ll need- High school diploma or GED
- Strong communication skills — assertive, clear, and professional
- Critical thinking + active listening = your superpowers
- Comfort with basic math (yes, you’ll be working with percentages!)
- Collections, sales, or call center experience? That’s a plus!
- Basic computer skills & reliable high-speed internet
Benefits
Comp & perks- Full benefits (Medical, Dental, Vision, 401k)
- Vacation and Sick Time begins to accrue right away + 8 paid holidays
- Performance-based monthly bonus opportunities
- Career development + promotion potential
- 100% Remote – We supply the gear, you bring the energy