Digital HR Specialist

Partners Group

Digital HR Specialist managing HR systems and supporting users at Partners Group. Enhancing operational efficiency and delivering HR projects globally.

Posted 4/26/2026full-timeTaguig • 🇵🇭 PhilippinesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Act as a subject matter expert in two or more SAP SuccessFactors modules
Provide first‑ and second‑level support, managing standard and complex HR cases, escalations, and service requests
Perform root cause analysis to resolve recurring issues and prevent future incidents
Ensure adherence to SLA response, resolution, and lifecycle targets and support service performance improvements
Assess, challenge, and translate functional and technical change requests into scalable and compliant solutions
Plan and coordinate system releases, upgrades, UAT, regression testing, and post‑release validation
Coordinate with IT teams and external vendors to manage integrations, enhancements, and defect resolution
Maintain system stability, security, data integrity, and compliance, including roles, permissions, authorizations, and audit controls
Create, review, and maintain documentation and knowledge assets, including user guides, SOPs, configuration workbooks, UAT scripts, KB articles, handover documents, audit narratives, and data dictionaries
Manage and maintain digital knowledge platforms, including Confluence and Sharepoint
Apply AI tools (Microsoft Copilot, ChatGPT) to support HR operations, reporting, documentation, and knowledge discovery
Monitor case trends, ticket patterns, auto‑alerts, and service metrics to identify risks and improvement opportunities
Collaborate with HR, IT, Talent Acquisition, and global stakeholders, translating technical concepts into clear business language
Contribute to continuous improvement, digital innovation, and operational excellence initiatives

Requirements

What you’ll need

Bachelor’s degree in Human Resources, Business Administration, Information Technology, Data Analytics, or a related field preferred
At least 5 years of relevant experience in HRIS specifically in SuccessFactors modules (Employee Central, Recruiting, Onboarding, Performance & Goals, Compensation, Reporting and Learning)
Proven experience with ServiceNow HR Service Delivery is required, including hands-on expertise in HR case management, workflow configuration, knowledge articles, and employee service delivery processes
At least one SAP SuccessFactors certification is required; additional HRIS or ServiceNow certifications are a strong advantage
Strong customer-service mindset with a deep focus on employee experience, operational excellence, and continuous improvement
Agile, proactive, and eager to learn new HR systems and obtain further certifications
Strong written and verbal communication skills in English
Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint
Flexibility to work alternative schedules or shifts, as needed

Benefits

Comp & perks

A fast-paced, entrepreneurial, and international working environment in Manila
Close collaboration with global and cross-functional teams
Excellent learning opportunities in HR systems and professional development
Broad exposure to Partners Group and the private markets industry
Competitive salary and benefits package

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SAP SuccessFactorsHRISServiceNow HR Service Deliveryworkflow configurationroot cause analysisUATregression testingdata integritycompliancecase management

Soft Skills

customer-service mindsetoperational excellencecontinuous improvementstrong written communicationstrong verbal communicationcollaborationproactiveeager to learn

Certifications

SAP SuccessFactors certificationHRIS certificationServiceNow certification