Helpdesk Support Analyst – Bank

Partners Bank

Helpdesk Support Analyst providing technical support for Partners Bank’s back-office systems. Ensuring proper operation, maintenance, and user support for computers and mobile devices.

Posted 7/29/2026full-timeSpringvale • Maine • 🇺🇸 United StatesJunior💰 $45,116 - $67,848 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Helpdesk Support, managing hardware assets, and ensuring compliance with Information Security requirements. Proficient in providing technical support for PC and mobile devices while maintaining effective communication and collaboration with bank personnel.

Highest-signal resume keywords

Helpdesk Support ExperiencePC And Mobile Device Life Cycle ManagementInformation Security PrinciplesITIL KnowledgeCompTIA A+ Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportHardware Asset ManagementEnd User Device Functionality DocumentationSystem Access And Security DesignEndpoint Protection MonitoringDesktop Image ManagementBank Application ManagementTroubleshootingConfiguration ManagementPatching

Soft Skills

Interpersonal SkillsProblem-Solving SkillsCommunication SkillsCollaboration SkillsMultitasking

Tools & Technologies

Microsoft Desktop ApplicationsThird-Party ApplicationsBank Specific ApplicationsHelpdesk Ticketing SystemsAnti-Virus Software

Certifications & Qualifications

CompTIA A+Microsoft Certified IT Professional

Industry Keywords

Information TechnologyInformation SecurityRegulatory ComplianceTechnology Services ProceduresOperational Support

About the role

Key responsibilities & impact

Serve as the primary technical position responsible for the proper operation, maintenance, and support of Partners Bank’s back-office equipment and systems
Responsible for provisioning PC’s, Laptops, and mobile devices and related equipment service and support activities
Ensure the technology services procedures manual is updated on a regular basis
Effectively supports bank employees with varying degrees of technical expertise
Ensure installed end user equipment is properly functioning and supported
Responsible for documenting end user device functionality
Responsible for ensuring all technology services duties are performed in compliance with internal procedures and regulatory requirements
Manage the bank’s hardware assets to include tracking, updating and recommendations for replacement technologies
Work with other Information Technology personnel in designing, implementing, and supporting an effective system access and security environment
Manage the bank’s helpdesk request process and triages tickets, escalating as defined by policy
Maintain awareness of new technologies and determines the best course of action to obtain strategic advantage without subjecting the bank to any undue risk
Maintains Information Security requirements as required by bank policy and regulation
Provide level one monitoring of end point protection to include Anti-virus alerts and predefined IT Event Monitoring Alerts
Assist Senior IT Personnel in the standardization, configuration, testing, and documentation of computer hardware, networking software and operating system software
Provide necessary training to Partners Bank personnel on operational and support topics
Manage onboarding tasks for new employee’s or internal job changes
Assist with end user updates and patches
Assist with tracking, managing, and updating Bank Applications in a timely manner
Maintain a working knowledge of Microsoft Desktop Applications, other third-party applications, and bank specific applications
Develop, update, manage, and document standard bank desktop images

Requirements

What you’ll need

One to three years of experience in a hands-on Helpdesk Support role or equivalent position
Desirable but not required certifications such as CompTIA A+, Microsoft Certified IT Professional
Ability to work flexible schedules
Ability to work onsite and remotely as needed
Working knowledge of Information Technology Infrastructure Library (ITIL)
Working knowledge of Information Security Principles
Experience in PC and Mobile Device life cycle management
Strong interpersonal skills including listening, teamwork, motivation, flexibility, patience, and empathy
Excellent problem-solving skills
Excellent communication and collaboration skills
Ability to multitask in a fast-paced environment
Desire for continuous education

Benefits

Comp & perks

generous compensation and benefits
opportunities for growth
flexible work schedules when appropriate