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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in content design, UX writing, and conversation design, with a strong focus on creating accessible and inclusive digital experiences. Proficient in using research and data to inform content decisions and improve customer outcomes across complex product ecosystems.
Highest-signal resume keywords
Content DesignUX WritingInformation ArchitectureAI-Enabled WorkflowsStakeholder Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Content HierarchyInteraction FlowsError HandlingGuidance ContentContent SystemsContent StandardsContent PatternsAgile MethodologiesResearch AnalysisEvidence-Based Decision Making
Soft Skills
Excellent CommunicationJudgementCollaborationInfluencingResilience
Tools & Technologies
Modern Content Design ToolsAI ToolsPrototyping ToolsDesign Systems
Industry Keywords
Digital ExperiencesInclusive DesignRegulated EnvironmentsFinancial Services
About the role
Key responsibilities & impact- Own the content design of end-to-end digital experiences, shaping the language, structure and flow that help customers understand, decide and act with confidence.
- Translate user needs, business goals and regulatory requirements into clear, useful and trustworthy language across flows, screens, states and moments of decision.
- Use research, data, testing and sound judgement to make evidence-based content decisions, iterate at pace and improve outcomes for customers and the business.
- Create accessible, inclusive and on-brand content that helps customers understand what is happening, what they need to do next and why it matters.
- Shape content models, naming, terminology, voice and tone, and content patterns that bring consistency and clarity across products and touchpoints.
- Use AI-enabled tools and workflows to explore, prototype and refine content more quickly, while applying critical judgement to model-generated outputs.
- Work closely with product managers, designers, researchers, engineers and governance partners to influence direction, resolve trade-offs and support high-quality delivery.
- Contribute to and evolve our content standards, guidance and design system patterns so language quality can scale across complex product ecosystems.
- Present content rationale clearly and confidently, helping teams align around the right problems, the right words and the right customer outcomes.
Requirements
What you’ll need- A strong track record shaping end-to-end digital experiences through content, with a portfolio that shows excellent judgement from early problem framing through to polished, production-ready UX writing.
- Deep expertise in content design, UX writing and conversation design, including information architecture, naming, content hierarchy, interaction flows, error handling and guidance content.
- Excellent writing craft, with the ability to create language that is clear, concise, coherent and appropriate for complex, high-consequence customer journeys.
- Confidence using research, data and experimentation to interpret insight, test hypotheses and make strong evidence-based content decisions.
- Experience using and evolving content systems, standards, patterns and governance that improve consistency, scalability and quality across products.
- Confidence using modern content design tools and AI-enabled workflows to accelerate exploration, iteration and evaluation while applying critical judgement to outputs.
- A strong understanding of accessible and inclusive content design, with the ability to create experiences that work for people with diverse needs, backgrounds and levels of digital confidence.
- The ability to thrive in agile, multi-disciplinary teams and to work credibly with product managers, designers, researchers, engineers and partners across risk, legal, compliance and brand.
- Excellent communication and stakeholder management skills, with the confidence to explain rationale, challenge constructively and influence direction.
- Experience operating in complex organisations or regulated environments, with the resilience and judgement to navigate ambiguity well; experience in financial services would be a bonus.
Benefits
Comp & perks- The chance to join an organization with triple-digit growth that is changing the paradigm on how software products are built.
- The opportunity to form part of an amazing, multicultural community of tech experts.
- A highly competitive compensation package.
- Medical insurance.
