Senior Nice Developer

Parser

Senior Developer for a technology organization working with NICE solutions. Involves development, integration, and production support in contact center environments.

Posted 4/29/2026full-time💃 Anywhere in Latin AmericaSeniorWebsite

Tech Stack

Tools & technologies

CloudJavaScriptPythonServiceNowSOAP

About the role

Key responsibilities & impact

Design, develop, and implement solutions using NICE technologies: Studio scripting (IVR flows, routing logic), APIs and integrations (REST/SOAP), Automation and workflow orchestration
Customize and optimize contact flows (voice, chat, email, digital channels)
Integrate NICE with CRM systems (e.g., Salesforce, ServiceNow)
Develop reusable components and frameworks for scalability
Provide L2/L3 support for NICE platform and integrated systems
Troubleshoot issues related to: Call routing and IVR failures, API/integration errors, Performance bottlenecks
Perform root cause analysis (RCA) and implement preventive solutions
Monitor system health, logs, and KPIs (SLAs, uptime, latency)
Manage incident lifecycle (triage, resolution, post-mortem)
Identify automation opportunities in support processes
Optimize call flows and routing strategies based on analytics
Improve system reliability and reduce MTTR
Contribute to DevOps practices (CI/CD, monitoring, alerting)

Requirements

What you’ll need

6+ years of experience in NICE platforms (CXone, inContact or similar)
Strong experience with NICE Studio scripting, Call flow design and routing logic, REST APIs and system integrations
Experience in contact center technologies (IVR, ACD, CTI)
Solid understanding of cloud-based architectures
Hands-on experience with troubleshooting production systems
Knowledge of scripting/programming (JavaScript, Python, or similar)
Familiarity with monitoring tools and logging systems
Experience integrating with CRM platforms (Salesforce, ServiceNow)
Knowledge of workforce optimization (WFO) modules
Exposure to AI/automation in contact centers (chatbots, voice bots)
Experience with CI/CD pipelines and DevOps practices
NICE certifications are a plus

Benefits

Comp & perks

Flexible, distributed model of global operation
Career opportunities for employees

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

NICE technologiesStudio scriptingAPIsRESTSOAPJavaScriptPythonCI/CDtroubleshootingroot cause analysis

Soft Skills

problem-solvingincident managementanalytical thinkingcommunicationcollaborationoptimization

Certifications

NICE certifications