Learning & Development Operations Specialist

Parkhill

Supports and enhances firmwide learning initiatives through program coordination and operational support. Partnering with leaders to maintain learner engagement and program effectiveness across offices.

Posted 5/7/2026full-timeFrisco • Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Lead operational coordination and execution of enterprise learning and development initiatives across multiple offices and business units
Manage learning operations including scheduling, communications, program logistics, vendor coordination, resource planning, and learner support
Serve as a strategic partner to leaders and stakeholders regarding learning timelines, participation, development planning, and program requirements
Own and maintain learning data, reporting dashboards, KPI tracking, and training compliance metrics to support leadership decision-making
Analyze participation trends, learner engagement, and program effectiveness and provide recommendations for continuous improvement
Support the administration, optimization, and enhancement of learning management systems (LMS) and related technologies
Develop and maintain standardized processes, documentation, and operational workflows for learning initiatives and programs
Partner with cross-functional teams to support communication strategies, change management efforts, and rollout plans for new learning programs, systems, or initiatives
Ensure training records, certifications, and compliance-related learning activities are accurately tracked and maintained
Support leadership development, onboarding, technical training, and firmwide professional development initiatives
Coordinate and facilitate large-scale or multi-location learning events, workshops, and virtual training sessions
Build strong relationships and trust with cross-functional partners including People & Culture (HR), Internal Communications, Business Development, Marketing, Safety, Project Delivery, and Design Technology
Identify opportunities to improve operational efficiency, learner experience, reporting accuracy, and program scalability.

Requirements

What you’ll need

Bachelor’s degree in Learning & Development, Organizational Development, Human Resources, Business Administration, Adult Education, or related field (or equivalent relevant experience)
3–6 years of experience supporting learning operations, talent development, people operations, HR programs, or organizational development initiatives
Strong operational and project management skills with the ability to manage multiple priorities, stakeholders, and deadlines simultaneously
Experience developing reports, dashboards, and analytics related to learning, engagement, participation, or workforce development metrics
Advanced organizational skills with strong attention to detail and process improvement mindset
Excellent written and verbal communication skills with the ability to communicate effectively across all levels of the organization
Experience administering learning management systems (LMS), HRIS platforms, or other employee development technologies preferred
Strong proficiency in Microsoft Excel, SharePoint, Power BI, and other reporting or collaboration tools
Ability to handle sensitive and confidential information with professionalism and discretion
Comfort supporting enterprise-wide or multi-location learning initiatives in a fast-paced environment.

Benefits

Comp & perks

hybrid/flexible work schedules
flexible work environment
generous PTO
paid holidays.
specialized training
continuing education
professional licensing
intern development programs
University of Parkhill.
Multiple health plan options
FSA for dependent care
HSA contributions
employer 401k contribution
employer-paid basic life
short/long term disability coverage
performance bonuses.
mental health care
culture committees
wellness program
charitable giving match.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

learning operationsprogram logisticsKPI trackingtraining compliance metricsdata analysisreport developmentprocess improvementproject managementlearner engagementworkforce development metrics

Soft Skills

operational skillsattention to detailcommunication skillsrelationship buildingstrategic partnershiporganizational skillschange managementmulti-taskingproblem-solvingconfidentiality