Manager

• Manage multiple IT Development and Support teams in an outsourced onsite-offshore environment (100+ FTEs)
• Establish operating procedures, people management, planning activities and work assignment within span of control
• Drive delivery excellence parameters, customer satisfaction index and P&L responsibility
• Oversee project delivery using Agile, Waterfall and other project management methodologies
• Manage multi-vendor environments and lead service recovery with clients
• Implement productivity improvement levers to achieve operational efficiency
• Manage Fixed price engagements ensuring effective scope, schedule and budget control
• Participate in RFP/Bid processes, due diligence and transition management
• Demonstrate technical acumen to effectively manage development and testing teams

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