Parkade

Customer Success Manager

• Blend of customer support, customer success, and operations reporting to the Support Operations Manager
• Ensure customer SLAs are met through solid support
• Assist operations team in keeping properties happy and smoothing new onboarding experiences
• Onboard new customers, solve existing customers' problems, and expand footprint through operational ingenuity
• Understand every aspect of the Parkade product and customer needs
• Share responsibility for customer support with Operations team and ensure building operations processes run smoothly
• Identify and suggest improvements to processes; implement solutions where appropriate
• Occasionally enforce parking rules or contact a towing service

Customer Success Associate

Product Manager

• Own the full product development lifecycle: write detailed specs, manage sprints, coordinate internal communications, and keep everything moving.
• Be the connective tissue across teams, from engineering and design to sales and support.
• Talk with users, QA features before and after they ship, maintain documentation, manage bug triage, and lead planning meetings.
• Handle the prep work for new initiatives: talk to potential partners, research integrations, negotiate pricing and gather customer insights.
• Ensure smooth launches and communicate product changes internally and externally.
• Work hand-in-hand with our product designer to craft a beautiful, intuitive UX in everything you ship.

• Partner with our CEO to help define and refine our product roadmap.
• Collect input from across the company to adjust priorities based on real-time feedback.
• Build a perspective on where our product should go — and win buy-in from leadership to get there.
• Track competitors and market shifts (including AVs and mobility trends) to keep us ahead.