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FSP Program Lead – Data Management
ParexelFSP Data Management Program Lead overseeing remote clinical operations, staffing, client governance, and delivery for Parexel, a global clinical research organization. Managing teams and client programs.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in FSP Clinical Operations, including program leadership, resource management, and compliance with regulatory requirements. Proven ability to manage client relationships, oversee project deliverables, and implement process improvements in a CRO environment.
Highest-signal resume keywords
FSP Clinical Operations ExperienceProgram Leadership in Data ManagementFinancial Tracking and Billing ProcessesKnowledge of FDA and EMA RegulationsLeadership and Team Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
FSP Program LeadershipResource Allocation ForecastingClinical Trial OperationsProcess Improvement ImplementationPerformance ManagementCAPA DevelopmentSOP DevelopmentClient GovernanceWorkforce ForecastingMetrics Management
Soft Skills
Exceptional Communication SkillsInterpersonal SkillsNegotiation SkillsConflict ModerationProblem-Solving Skills
Tools & Technologies
Microsoft ExcelMicrosoft WordMicrosoft PowerPoint
Industry Keywords
CRO SettingDrug DevelopmentICH/GCP GuidelinesTalent AcquisitionClinical Trial Processes
Tech Stack
Tools & technologiesGoogle Cloud Platform
About the role
Key responsibilities & impact- Directly manage FSP Clinical Operations managers and staff and oversee Client accounts
- Support FSP Clinical Operations business objectives and ensure on-time, high-quality deliverables
- Resource Client projects with qualified staff and retain and develop employees
- Participate in project bids and Client presentations to promote new business
- Execute and oversee Program Management activities for one or more programs
- Serve as a point of contact between Senior Management and key Client personnel
- Plan and manage logistics, infrastructure, and resources for FSP services
- Collaborate with Clients to implement short- and long-term strategies
- Develop and manage communication and escalation plans
- Oversee Client governance, performance management, KPIs, meetings, and contractual requirements
- Manage issue escalation and resolution, including CAPA development when necessary
- Coordinate hiring, selection, onboarding, offboarding, and resource planning
- Lead, manage, coach, mentor, and conduct performance reviews for direct reports
- Provide technical support and oversee staff training and compliance
- Collaborate with Training, Quality, Contracts, Recruiting, Finance, Human Resources, Clients, and other functions
- Serve as a subject matter expert during audits and inspections
- Identify and implement process improvements and participate in SOP and industry initiatives
- Create business proposals, RFIs, and RFPs
- Maintain productivity, billability, staff turnover, departmental metrics, and administrative compliance
- Establish FSP solutions and market positioning for prospective and existing Clients
- Develop and maintain Client work orders and service orders
- Manage Client relationships and standardization initiatives across clinical trial processes
- Ensure contracted services meet time, quality, cost, and regulatory requirements
Requirements
What you’ll need- Minimum 5+ years of FSP Clinical Operations experience in a CRO setting
- Minimum 3 years of previous line management experience
- Direct experience with FSP Program Leadership in the Data Management function
- Direct experience with FSP resourcing projections, billing, and financial tracking
- Experience with workforce forecasting, billing processes, and financial tracking in an FSP context
- In-depth knowledge of drug development and clinical trial operations
- Comprehensive understanding of local regulations, including FDA and EMA, and ICH/GCP guidelines
- Experience applying regional and country-specific talent acquisition, labor practices, retention strategies, and cultural differences
- Experience working remotely and independently managing remote staff in a matrix organization
- Experience in customer service/FSP outsourcing models and resource allocation forecasting
- Exceptional written and verbal communication, interpersonal, persuasion, negotiation, and conflict moderation skills
- Ability to interact effectively with all management levels and organizational functions
- Demonstrated leadership and ability to manage and motivate direct reports and wider teams
- Ability to manage multiple programs, projects, and tasks and prioritize effectively
- Planning, observation, analytical, problem-solving, judgment, and decision-making skills
- Self-motivated, detail-oriented, and flexible
- Strong computer skills, including Microsoft Excel, Word, and PowerPoint
- Proficiency in written and spoken English
- Degree-level education in biological science, pharmacy, or another health-related discipline, or equivalent nursing qualification or relevant clinical equivalent experience
Benefits
Comp & perks- Professional development opportunities
- Staff training and soft skills development
- Opportunities for career development and management pipeline development
- Remote work environment
- Global and cross-functional collaboration
- Travel as needed