General Manager

Parexel

General Manager leading strategic partnerships and operational excellence in clinical research for Parexel. Driving long-term customer success and building high-performing teams in a remote work environment.

Posted 7/31/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership in managing significant FSP customer accounts, with a focus on operational efficiency, financial performance, and strategic relationship building. Capable of driving continuous improvement initiatives and ensuring adherence to regulatory requirements while fostering a high-performing team culture.

Highest-signal resume keywords

Leadership Experience in CROsFinancial Acumen and BudgetingOperational Performance ManagementStrategic Customer Relationship ManagementTeam Development and Coaching

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

BudgetingForecastingResource PlanningOperational Performance ManagementProject ManagementKPI MonitoringProcess OptimizationChange ManagementProposal DevelopmentClient Presentations

Soft Skills

Analytical SkillsNegotiation SkillsInfluencing SkillsDecision-Making SkillsCommunication Skills

Certifications & Qualifications

Bachelor's Degree in Life SciencesAdvanced Degree (MBA, MS, PharmD, PhD)

Industry Keywords

Clinical Research OrganizationsPharmaceutical CompaniesBiotechnology CompaniesFunctional Service ProviderHealthcare Research Organizations

About the role

Key responsibilities & impact

Lead the overall strategy, performance, and growth of a significant FSP customer account.
Establish operational priorities and long-term account objectives aligned with customer needs and Parexel's business goals.
Build trusted relationships with senior customer stakeholders, including executive and C-suite leaders.
Lead governance meetings and executive business reviews to ensure alignment, transparency, and customer satisfaction.
Act as the primary customer contact following contract award and oversee successful transition from sales to delivery.
Maintain deep knowledge of customer pipelines, development programs, market dynamics, and strategic priorities.
Provide executive oversight across all functions delivering services within the FSP account.
Ensure projects and programs are delivered on time, within scope, and at the highest quality standards.
Drive resource planning, workforce allocation, and operational efficiency across the account.
Establish and monitor key performance indicators (KPIs) to measure delivery, quality, productivity, and customer satisfaction.
Lead continuous improvement initiatives that enhance efficiency, reduce risk, and strengthen delivery outcomes.
Own the financial performance of the account, including revenue goals, profitability and margin targets, budget planning, cost management, resource utilization, and financial forecasting.
Partner with program and functional leaders to identify and execute margin improvement opportunities.
Monitor account performance and provide strategic recommendations based on financial and operational data.
Ensure effective management of customer contracts and commercial commitments.
Lead, coach, and develop a team of senior leaders, managers, and functional experts.
Build a high-performing culture focused on quality, accountability, collaboration, and customer success.
Ensure effective succession planning and development of future leaders.
Drive performance management, career development, and employee engagement initiatives.
Partner with Learning & Development teams to identify and implement training strategies.
Recruit, retain, and develop top talent across the organization.
Identify opportunities to expand services and strengthen strategic partnerships within existing customer accounts.
Partner with Commercial Account Leads and Solution Consultants to develop and execute account growth strategies.
Lead repeat business opportunities and support proposal development, RFP responses, and bid defense meetings.
Represent Parexel in customer interactions, industry forums, conferences, and business development activities.
Provide subject matter expertise during sales pursuits and strategic account discussions.
Champion operational improvements, process optimization, and change management initiatives.
Contribute to corporate and departmental strategy development.
Promote best practices, compliance, and organizational effectiveness across the business.
Ensure adherence to regulatory requirements, internal policies, and industry standards.

Requirements

What you’ll need

Significant leadership experience within:
Clinical research organizations (CROs)
Pharmaceutical companies
Biotechnology companies
Functional service provider (FSP) environments
Other healthcare research organizations
Demonstrated success leading large, matrixed, and geographically dispersed teams.
Experience managing strategic customer relationships at senior and executive levels.
Strong financial acumen, including budgeting, forecasting, profitability management, and resource planning.
Proven experience driving operational performance across complex portfolios, programs, or business units.
Experience supporting business development activities, proposals, and client presentations.
Strong analytical, negotiation, influencing, and decision-making skills.
Excellent verbal, written, and presentation skills.
Bachelor's degree in Life Sciences, Pharmacy, Nursing, Healthcare, or a related field, or equivalent experience.
Advanced degree (MBA, MS, PharmD, PhD, or equivalent) preferred.

Benefits

Comp & perks

Competitive salary
Flexible working hours
Professional development budget
Home office setup allowance
Global team events