Senior Customer Strategy Analyst

Parexel

Senior Customer Strategy Analyst at Parexel, driving market access solutions and supporting proposals in the life sciences sector. Collaborating with various internal teams to create competitive strategies and budgets.

Posted 6/16/2026full-timeRemote • 🇮🇳 IndiaSeniorWebsite

About the role

Key responsibilities & impact

Support proposal development and authoring, budgeting and proactively engage experts across Parexel to create market access/commercialization solutions that maximize value for the client and differentiate Parexel from its competitors
Facilitate strategy discussions and drive the development of client-specific, competitive, and profitable solutions, scope, and budget
Work with Access SMEs and Service Line leads to developing account strategies and expanding relationships
Support Access SMEs in researching leads (i.e. sponsors), their assets and positioning the Parexel Access solution appropriately for client needs
Leverage public sources and subscription databases, such as Citeline, Data monitor, in developing an Access point of view for client discussions, proposals and bid defense discussions
Work with Access Operations team to identify resource needs for proposals and awarded projects
Actively seek to expand knowledge of industry trends and innovations, relevant products, and pipelines, and identify future business opportunities
Ensure client responses reflect strategy discussions, meet client needs (relevance and appropriateness), offer consistent messaging, and convey value proposition and critical success factors
Support in bid pursuit meetings as needed (e.g., drive thoughtful approach to content generation and Subject Matter Expert identification)
Prepare budgets/ Work Breakdown Structure (WBS) in collaboration with Senior Vice President Access, SMEs, Service Line leadership and as needed Ops and Finance Support in tracking New Business Awards (NBA) and ensuring data is up to date
Work with SVP Access and Access SMEs to develop and drive content to assist in early engagement conversations and proposals
Maintain a strong consultative “outside-in”/One Parexel approach in developing unique business solutions for clients and in driving industry leadership
Maintain awareness of key competitors and industry trends to improve and evolve our Access and Commercial consulting offerings

Requirements

What you’ll need

Bachelor’s degree required; advanced degree preferred
Fluent English, verbal and written
6+ years of relevant experience in a market access or life sciences Service Consultancy/Agency is required
Comfort with desk research and synthesis of findings
Some relevant knowledge of product development, or drug development (bench to patient)
"Make it happen" attitude, capable of thriving in a complex matrix environment with an ability to build strong cross functional relationships
Demonstrated ability to follow directions and prioritize workload; can collaborate with peers and work effectively in a team to achieve desired outcomes
Demonstrated ability to communicate ideas in a simple, understandable, and compelling manner; basic understanding of commercial needs and objectives, with respect to supporting service proposal and pricing activities; proficient in MS Word and PowerPoint.

Benefits

Comp & perks

Health insurance
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

budgetingproposal developmentmarket accesscommercialization solutionsaccount strategiesdesk researchproduct developmentdrug developmentcontent generationWork Breakdown Structure

Soft Skills

communicationcollaborationrelationship buildingprioritizationconsultative approachproblem-solvingadaptabilityteamworkstrategic thinkingclient engagement

Certifications

Bachelor's degreeadvanced degree