Service Operations Representative
Brown & Brown Insurance
Operations Program Lead
Paragon Cyber Solutions (8a, EDWOSB, VOSB, HUBZone, C3PAO-Candidate)
contract
Posted on:
Location Type: Hybrid
Location: Tampa • Florida • 🇺🇸 United States
Visit company websiteJob Level
Senior
About the role
- Provide high-level support through year-end.
- Own compliance-driven tasks, manage operational workflows, and ensure deliverables are executed on time.
- Work independently with minimal direction, anticipate needs, and close gaps quickly.
Requirements
- Own submission of Monthly Status Reports (MSRs) and maintain compliance with SOPs.
- Serve as Paragon POC for billable employees and oversee contract staff support.
- Manage contract monitoring: trackers, contracts inbox, execution of teaming agreements, NDAs, AUPs.
- Lead end-of-month operations cycle: accounting tasks, travel reviews, prime timecard checks, uploads.
- Prepare and run weekly Operations meetings, including updates, slides, and action items.
- Maintain and improve SOPs and checklists (ISO 9001 prep).
- Oversee event coordination.
- Manage vendor payments and invoicing workflows with accounting firm.
- Oversee software subscriptions to maintain tracking and cost control.
- Act as operations liaison with consultants, subcontractors, and vendors.
- Light Project management oversight for commercial contracts (customer updates, consultant deliverables).
- Government contracting experience is required for this role.
- An active security clearance (Secret or Higher) is a plus (not mandatory).
Benefits
- Health Care Plan (Medical, Dental & Vision).
- Retirement Plan (401K w/ employer matching).
- Generous Paid Time Off & 11 Paid Holidays.
- Short and Long-Term Disability.
- Healthy Work-Life Balance.
- Training & Development.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
compliance managementcontract monitoringaccounting tasksevent coordinationvendor paymentsinvoicing workflowsproject managementSOP maintenanceISO 9001 preparationreporting
Soft skills
independent workanticipation of needsgap closureleadershipcommunicationorganizational skillstime managementcollaborationproblem-solvingmeeting facilitation
Certifications
active security clearance
